Vanessa Valenzuela
Granada Hills
Summary
Dynamic BDC Representative at Galpin Ford with a proven track record in effective communication and customer service. Skilled in CRM software and data collection, I excel at identifying customer needs and enhancing satisfaction. Recognized for my adaptability and time management, I consistently deliver results in fast-paced environments.
Overview
5
5
years of professional experience
Work History
BDC Representative
Galpin Ford
North Hills
03.2025 - Current
- Assisted customers with inquiries, product selection, ordering, and scheduling appointments.
- Monitored and responded to internet sales leads from company website and third party sites.
- Identified customer needs by asking questions and advising on best solutions.
- Tracked daily performance metrics including number of calls handled per hour, day, week, month.
- Performed data entry into computer systems accurately and efficiently.
- Participated in team meetings to discuss best practices for BDC operations.
- Provided excellent customer service by addressing inquiries promptly and professionally.
Customer Service Representative
GALPIN MOTORS
North Hills
10.2023 - Current
- Resolved customer complaints through attentive listening and creative problem-solving techniques.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with other departments to ensure a seamless customer service experience.
- Uphold quality control policies and procedures to increase customer satisfaction.
- Uphold privacy and security requirements for customer information.
- Evaluated benefits for each caller to determine service needs and address concerns.
Lead Waitress
LOLA'S BAJA TACOS
Granada Hills
02.2021 - 10.2023
- Trained new servers on restaurant policies, procedures, service techniques, and safety.
- The cash register was balanced at the end of each shift.
- Displayed leadership skills by providing guidance to other waitstaff members on how best to handle difficult situations with customers.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Addressed concerns quickly to improve customer experience, and escalated issues to management for resolution when necessary.
Child Caregiver
VALENZUELA FAMILY CHILDCARE
Granada Hills
01.2020 - 02.2021
- Supervised, monitored, and cared for children in a safe and stimulating environment.
- Organized activities such as games, arts and crafts, music, storytelling, and outdoor activities encourage learning and development.
- Provided appropriate guidance to children on social interactions with other kids.
Skills
- Data Collection
- CRM Software
- Effective Communication
- Organized
- Customer Service
- Call Center Operations
- Easily Adaptable
- Time Management
- Bilingual: Spanish
- Appointment scheduling
Languages
Spanish
Native/ Bilingual
Timeline
BDC Representative
Galpin Ford
03.2025 - Current
Customer Service Representative
GALPIN MOTORS
10.2023 - Current
Lead Waitress
LOLA'S BAJA TACOS
02.2021 - 10.2023
Child Caregiver
VALENZUELA FAMILY CHILDCARE
01.2020 - 02.2021
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