Vanessa Vanegas
Conroe,TX
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
5
5
years of professional experience
Work History
Bartender/Server Administrator
El Charro Mexican Food & Cantina
Conroe, TX
11.2021 - Current
- Poured wine, beer and cocktails for patrons.
- Monitored bar inventory and promptly restocked low items before depletion.
- Completed regular bar inventories and daily requisition sheets.
- Adhered to state regulations regarding serving alcohol responsibly.
- Effectively multitasked within fast-paced environment.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Greeted customers and provided excellent customer service.
Hostess/Server
IHOP
Conroe, TX
07.2018 - 03.2020
- Effectively multitasked within fast-paced environment.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Greeted customers and provided excellent customer service.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Processed payments accurately and efficiently with POS system.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Developed good working relationships with fellow employees through effective communication.
Education
Cosmetology - Cosmetology
Aveda Institute - Boise
The Woodlands, TX02-2024
High School Diploma -
Conroe High School
Conroe, TX05-2022
Skills
- Beverage Preparation
- Basic Accounting
- Food Service
- Food Preparation
- Suggestive Selling
- Payment Processing
- Health Codes Compliance
- Menu Memorization
- Customer Service
- Cash and Credit Transactions
- Handling Difficult Customers
- Conversant in
- Conversant in Spanish
- Courteous
- Outgoing Personality
- Organizational Ability
- Engaging Personality
- Inventory
- Outstanding Customer Service
- Appointment Scheduling
- Styling
- Relationship Building
- Tool, Equipment, and Surface Sanitizing
Timeline
Bartender/Server Administrator
El Charro Mexican Food & Cantina
11.2021 - Current
Hostess/Server
IHOP
07.2018 - 03.2020
Cosmetology - Cosmetology
Aveda Institute - Boise
High School Diploma -
Conroe High School
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