Summary
Overview
Work History
Education
Skills
Timeline
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Vanessa Vanegas

Pawtucket,RI

Summary

A versatile professional with over 7 years of experience as a nursing assistant, 4 years as a medical assistant and customer service representative. Detail-oriented and thrives in fast- paced, high-pressure environments. Dedicated to continuous learning and skilled across various areas, with experience serving diverse age groups. Adaptable to different work settings and committed to providing accurate, efficient service while multitasking effectively.

Overview

10
10
years of professional experience

Work History

Medical Assistant/Customer Service Representative

PCHC
12.2020 - Current
  • Patient Care:
  • Assist physicians with patient examinations and procedures
  • Record vital signs and medical histories
  • Administrative Tasks:
  • Schedule appointments and manage patient records
  • Handle billing and insurance documentation
  • Clinical Support:
  • Prepare examination rooms and sterilize instruments
  • Communication:
  • Educate patients about treatment plans and medication instructions
  • Coordinate with healthcare providers to ensure continuity of care
  • Inventory Management:
  • Maintain inventory of medical supplies and order replacements as needed
  • Customer Interaction:
  • Resolve customer complaints and issues efficiently
  • Product Knowledge:
  • Provide detailed information about services
  • Stay updated on company policies
  • Record Keeping:
  • Maintain accurate records of customer interactions and transactions
  • Update customer profiles and account information
  • Team Collaboration:
  • Work with other departments to resolve complex issues
  • Participate in training sessions to improve service skills

CNEMG
09.2018 - 09.2019
  • Record patient information such as vital signs, weight and height
  • Clean and prepare examination rooms prior to patient appointments
  • Assist physician in surgical procedures
  • Maintain inventory of medical supplies
  • Scan forms & send faxes
  • Schedule appointments

Lifespan Medical Assistant Intern

LPG Plastic Surgery
05.2018 - 07.2018
  • Learning and developing clinical and administrative skills through observation and training.

Nurse Assistant

Saint Elizabeth community
07.2014 - 12.2017
  • Assess vital signs, collect lab samples, and provide pre- and post-operative care
  • Assist patients with activities for daily living such as bathing, grooming and meals
  • Complete and submit clinical documentation in accordance with agency guidelines
  • Support diagnostic and technical treatment procedures, such as setting up and operating special medical equipment
  • Facilitate games and other activities to engage clients
  • Provide patients and families with emotional support
  • Maintain a clean, orderly environment
  • Adhere to safety guidelines, institutional policies, and regulation at all times

Education

Associate of Science - Nursing

Community College of Rhode Island
Warwick, RI
05-2026

Diploma - Medical Assistant Training Program

Providence Health Works
RI
07.2018

Central Falls High School
06.2009

Skills

  • Vital signs & patient monitoring
  • Charting
  • Quick problem solver
  • HIPPA compliance
  • Microsoft office 2010-2013
  • Venipuncture
  • Windows 10
  • Medical terminology
  • Calm and levelheaded
  • CPR and AED certified (American Heart Association)
  • Bilingual English & Spanish
  • Phlebotomy
  • Patient Care
  • Laboratory Experience

Timeline

Medical Assistant/Customer Service Representative

PCHC
12.2020 - Current

CNEMG
09.2018 - 09.2019

Lifespan Medical Assistant Intern

LPG Plastic Surgery
05.2018 - 07.2018

Nurse Assistant

Saint Elizabeth community
07.2014 - 12.2017

Associate of Science - Nursing

Community College of Rhode Island

Diploma - Medical Assistant Training Program

Providence Health Works

Central Falls High School

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Vanessa Vanegas