- English
Vanessa Vaquero
Bakersfield,United States
Summary
Dispatcher/Driver with over five years of experience at United Cab Co., demonstrating proficiency in customer service, regulatory and safety compliance, and efficient route planning.
Expert in managing driver schedules to maximize road availability during peak hours, enhancing company productivity, and customer satisfaction.
Skilled in using organizational and communication skills to solve problems, maintain vehicle safety standards, and ensure compliance with transportation regulations.
Overview
7
7
years of professional experience
Work History
Part Sales Manager
AutoZone
Bakersfield, CA
04.2024 - 05.2025
- Implemented innovative merchandising techniques that showcased parts effectively for increased visibility among customers.
- Collaborated with other departments for smooth coordination of orders, deliveries, and overall customer experience.
- Spearheaded special projects to improve processes, resulting in increased efficiency within the department.
- Cultivated a positive workplace culture by promoting open communication between team members.
- Resolved customer complaints swiftly and professionally, ensuring repeat business and positive reviews.
- Played an instrumental role in achieving or surpassing monthly sales targets consistently throughout tenure as Part Sales Manager.
- Maintained accurate records to ensure proper billing, tracking of warranties, and inventory control.
- Boosted sales, effectively upselling and cross-selling relevant products to customers.
- Organized parts storage and stocked inventory according to established guidelines.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Maintained clean and neat parts counter and sales floor.
- Maintained extensive understanding of common problems and methods for repair.
- Trained newly hired sales team in upselling techniques.
Assistant Manager/Dispatcher/Driver
United Cab Co.
Bakersfield
06.2018 - 10.2023
- Collected drivers income for the day and answered all incoming calls at United Cab Co.
- Assisted disabled and non-disabled customers into and out of company van
- Maintained business spending wages using Excel and calculated employees' yearly income for taxes
- Develop and implement efficient route planning strategies to optimize cab drivers' schedules and minimize idle time, ultimately improving customer satisfaction and increasing overall productivity.
- Provide exceptional customer service by actively listening to customer needs and concerns, offering timely solutions, and maintaining a positive and professional demeanor at all times.
- Manage driver schedules and availability to ensure that sufficient drivers are on the road during peak hours, maximizing revenue potential for United Cab Co.
- Ensure all vehicles are equipped with necessary safety equipment and conduct regular inspections to guarantee compliance with local transportation regulations, prioritizing the safety and well-being of passengers and drivers at United Cab Co.
- Regularly update and maintain the fleet management database to track vehicle maintenance schedules, driver certifications, and insurance documentation, ensuring compliance with industry regulations and promoting a safe operating environment for United Cab Co.
Education
High School Diploma - undefined
Tierra Del Sol
Bakersfield05.2014
Skills
- Customer service
- Regulatory compliance
- Route planning
- Safety compliance
- Conflict resolution
- Teamwork
- Organizational skills
- Communication skills
- Problem solving
- Attention to detail
- Drive to learn more
LANGUAGES
- Spanish
Timeline
Part Sales Manager
AutoZone
04.2024 - 05.2025
Assistant Manager/Dispatcher/Driver
United Cab Co.
06.2018 - 10.2023
High School Diploma - undefined
Tierra Del Sol