Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vanessa Veliz

Galena Park ,TX

Summary

School Secretary with history of working effectively with teachers, administrators, students and parents. Knowledgeable about school system policies, educational principles and administrative support needs. Success tracking expenses, drafting reports, and processing payments from parents and guardians.

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

21
21
years of professional experience

Work History

School Secretary

Galena Park Middle School
08.2023 - Current
  • Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.

Records Clerk

Galena Park Middle School
01.2020 - 05.2023
  • Followed confidentially regulations to maintain privacy.
  • Assisted with typing, data entry, and answering incoming calls as required.
  • Updated records with new information.
  • Generated reports from database systems to track records.
  • Followed established policies and procedures to maintain compliance with regulations.
  • Sorted all paperwork and documents alphabetically and according to dates and significance.
  • Developed efficient filing system to retrieve records quickly.
  • Maintained accuracy of records by verifying accuracy of data in records.
  • Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
  • Transferred inactive records to storage to free up space and preserve history.
  • Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
  • Compiled, sorted and filed high volume of documents.
  • Classified documents according to specified guidelines.
  • Followed security protocols to protect sensitive and proprietary information.
  • Created and printed labels for well-organized filing.
  • Operated office equipment to scan and copy documents.

Mail Carrier

United States Postal Service
03.2004 - 10.2019
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Handled mail and packages with care to prevent damage during delivery.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Observed traffic and safety regulations for safe transport and delivery of mail.

Education

High School Diploma -

Galena Park High School
Galena Park, TX
05.1999

Skills

  • Meeting coordination
  • English/Spanish fluency
  • Mail management
  • Scheduling appointments
  • Calendar management
  • Written communication
  • Mail processing
  • Report generation
  • Document preparation

Languages

Spanish
Native or Bilingual

Timeline

School Secretary

Galena Park Middle School
08.2023 - Current

Records Clerk

Galena Park Middle School
01.2020 - 05.2023

Mail Carrier

United States Postal Service
03.2004 - 10.2019

High School Diploma -

Galena Park High School
Vanessa Veliz