Vanessa Wagemann
Otis Orchards,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Guest Service Manager
Yokes Fresh Market
Liberty Lake
02.2016 - Current
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Managed team of front desk staff, fostering a supportive work environment and enhancing overall performance.
- Attended to customer needs, responding to questions, complaints and escalations.
- Collaborated with other departments to coordinate guest services, resulting in seamless experiences for guests.
- Streamlined front desk operations for improved efficiency, utilizing strong organizational skills.
- Oversaw daily cash handling procedures at the front desk, ensuring accuracy in financial transactions while minimizing discrepancies or losses due to errors.
PIC
Safeway
Liberty Lake
10.2007 - 11.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
Education
East Valley High School
Spokane Valley, WA06.2010
Skills
- Complaint handling
- Money handling
- Payment processing
- Customer service
- Decision-making
Timeline
Guest Service Manager
Yokes Fresh Market
02.2016 - Current
PIC
Safeway
10.2007 - 11.2015
East Valley High School