Vanessa Murphy
Pinole,CA
Summary
Dynamic professional with extensive experience in customer service and operations management. Proven ability to enhance team performance through effective training and mentoring. Skilled in report writing and organizational efficiency, consistently delivering high-quality results while maintaining a professional demeanor. Adaptable and committed to achieving excellence in all endeavors.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Floral Department Manager
Nugget Market Inc.
Belvedere Tiburon, California
12.2021 - Current
- Manage floral department operations, ensuring high standards of quality and presentation.
- Organize daily operations of the floral department including staffing, ordering supplies and managing inventory.
- Train and mentor staff on floral design techniques and customer service practices.
- Communicate clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed
- Provide excellent customer service by responding promptly to inquiries or complaints.
Police Patrol Officer & Investigator
Sebastopol Police & El Dorado County Sheriff
, California
09.2014 - 12.2021
- Conducted criminal investigations to gather evidence and analyze leads, resulting in actionable intelligence for case resolution.
- Interviewed witnesses and suspects to obtain critical information for cases.
- Coordinated with local, state and federal law enforcement agencies in joint operations.
- Prepared detailed reports documenting investigation findings and procedures, enhancing clarity for prosecution and case management.
- Created and filed comprehensive reports to document investigative activities, ensuring thorough record-keeping and facilitating case reviews.
- Managed case files and documentation, ensuring accuracy and confidentiality.
Office Administration Assistant
Danville Police Department
Danville, California
2013 - 2014
- Scheduled appointments for staff members and clients, optimizing time management.
- Organized and maintained both manual and electronic filing systems for accurate document retrieval.
- Processed public records requests efficiently, enhancing administrative transparency.
- Answered and directed phone calls to appropriate staff members.
- Facilitated internal communication by distributing memos and announcements promptly.
- Assisted in onboarding new employees, establishing accounts and access rights efficiently.
- Monitored office equipment functionality, arranging repairs to maintain productivity.
- Managed office supplies and inventory for police department to ensure operational readiness.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
Educator
Bay Area Schools and Detention Facilities
Bay Area, CA
2008 - 2013
- Managed and coached interns as part of an adult team
Successfully managed an inner city classroom of 23 students, 80% ESL - Mentored and advised students on future education and career paths
- Presented educational plans and progress updates to parents and administrators
- Developed and executed a curriculum emphasizing identity exploration and stress management
Customer Service Manager & Associate
Various Retail Establishments
, California
1999 - 2008
- Managed floral department operations, including purchasing, inventory, pricing, and merchandising.
- Trained and supervised associates in inventory processes and merchandise displays.
- Executed daily shift activities as a sales associate, ensuring efficient operations.
- Designed in-store displays and window presentations to drive product sales.
- Created directives and reports for regional and store management, enhancing visual merchandising.
Education
MAT, Masters of Arts in Teaching -
California State University Fresno
Fresno, CA01.2011
Multiple Subjects Teaching Credential -
Cal State TEACH
Seaside, CA01.2010
BS - Business Management, Marketing Concentration
California State University Monterey Bay
Seaside, CA01.2007
BA - Social and Behavioral Science, History Concentration
California State University Monterey Bay
Seaside, CA01.2007
Skills
- Client engagement
- Customer support
- Scheduling and planning
- Organizational efficiency
- Data analysis
- Report analysis
- Multitasking capabilities
- Task adaptability
- Effective communication
- Professional demeanor and conduct
Certification
Legal Secretary Training Program, International College of California, Monterey, CA, 01/01/26
FBI Special Victims Crimes Investigator, FBI, Santa Rosa, CA, 01/01/17
Basic Police Academy, Napa Valley College, Napa, CA, 01/01/14
Urban and Incarcerated Youth Instructor Certification, Niroga, Berkeley, CA, 01/01/09
Yoga Teaching Certification, White Lotus Foundation, Santa Barbara, CA, 01/01/08
FBI Special Victims Crimes Investigator, FBI, Santa Rosa, CA, 01/01/17
Basic Police Academy, Napa Valley College, Napa, CA, 01/01/14
Urban and Incarcerated Youth Instructor Certification, Niroga, Berkeley, CA, 01/01/09
Yoga Teaching Certification, White Lotus Foundation, Santa Barbara, CA, 01/01/08
Training
- SIOP techniques, Educational Learning Communities, Oakland, CA, 01/01/09
- Disaster and crisis management, C.A.R.E, Richmond, CA, 01/01/09
- Identifying child exploitation and sexual abuse, M.I.S.S.Y., Richmond, CA, 01/01/09
- Teaching to 'at-risk' youth, Yoga Journal Conference, San Francisco, CA, 01/01/09
- Coroner Crime Scene Evidence Special Collections, El Dorado Sheriff's Office, Placerville, CA, 01/01/15
- DUI task force, CHP, Santa Rosa, CA, 01/01/16
- Vehicle Accident Scene Drafting, CHP, Santa Rosa, CA, 01/01/17
- Domestic Violence Investigations, Sacramento PD, Elk Grove, CA, 01/01/17
- Murder, Suicide and Homicide Investigations, Sacramento PD, Sacramento, CA, 01/01/17
Timeline
Floral Department Manager
Nugget Market Inc.
12.2021 - Current
Police Patrol Officer & Investigator
Sebastopol Police & El Dorado County Sheriff
09.2014 - 12.2021
Office Administration Assistant
Danville Police Department
2013 - 2014
Educator
Bay Area Schools and Detention Facilities
2008 - 2013
Customer Service Manager & Associate
Various Retail Establishments
1999 - 2008
MAT, Masters of Arts in Teaching -
California State University Fresno
Multiple Subjects Teaching Credential -
Cal State TEACH
BS - Business Management, Marketing Concentration
California State University Monterey Bay
BA - Social and Behavioral Science, History Concentration
California State University Monterey Bay