Vanessa "Gemi" Franklin
San Diego,CA
Summary
Focused Sales Associate with proven record of outperforming sales objectives, exceeding service standards and outpacing performance goals. Solid industry background with in-depth knowledge of related practices and market fluctuations. Motivated, team-oriented and enthusiastic about using skills to boost sales and support company success.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Starbucks
San Diego, CA
10.2024 - Current
- Supervised daily operations, ensuring compliance with food safety standards and company policies.
- Trained and mentored new baristas on beverage preparation and customer service techniques.
- Managed inventory levels, conducting regular stock assessments to minimize waste and optimize supply chain efficiency.
- Resolved customer complaints effectively, maintaining high satisfaction rates through attentive service recovery practices.
- Completed store opening and closing procedures and balanced tills.
Barista
Starbucks
12.2021 - 10.2024
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Cleaned counters, machines, utensils and seating areas daily.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Recommended products based on solid understanding of individual customer needs and preferences.
Seasonal Sales Associate
Target
10.2021 - 12.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Loaded and unloaded merchandise using ladder and pallet jack.
Sales Associate
Hot Topic
San Diego
05.2021 - 11.2021
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
- Helped customers complete purchases, locate items and join reward programs.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Engaged with customers to effectively build rapport and lasting relationships.
Library Volunteer
Spring Valley Library
10.2019 - 02.2020
- Greeted visitors, answered questions and made book recommendations across subjects and genres.
- Performed basic book reshelving and obtained items from book drop.
- Provided prompt customer service to patrons, staff and volunteers.
- Promoted library programs to obtain new signups for book clubs and youth reading contests.
- Led reading and arts and crafts lessons.
- Checked out and renewed materials, received overdue payment fees and answered phones at front desk.
- Assembled requested library and loaned materials for users
Education
Some College (No Degree) - Game Development
Academy of Art University
San Francisco, CAHigh School Diploma -
Helix High School
La Mesa06.2020
Skills
- Sales trends
- Stocking and replenishing
- Expert in Cash Handling
- Merchandising understanding
- Exceptional customer service
- Upselling
- Problem-solving skills
- Store Opening and Closing
- Relationship building
Timeline
Shift Supervisor
Starbucks
10.2024 - Current
Barista
Starbucks
12.2021 - 10.2024
Seasonal Sales Associate
Target
10.2021 - 12.2021
Sales Associate
Hot Topic
05.2021 - 11.2021
Library Volunteer
Spring Valley Library
10.2019 - 02.2020
Some College (No Degree) - Game Development
Academy of Art University
High School Diploma -
Helix High School