Wilfry Goris
Danbury,CT
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail, and goal achievement. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Forward-thinking Operations Specialist bringing 2 years of expertise in sales management for finance sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Fresh Sales and Pipe Drive. Seeking, to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Shift Leader
CVS Pharmacy
Danbury, CT
01.2023 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
Phone Repair Technician
The Fix
Danbury, CT
01.2020 - Current
- Installed and configured new devices and system components.
- Researched and recommended network and data communications hardware and software.
- Worked closely with network administrators and server engineers to deliver quality service.
- Read blueprints and schematics to correctly place equipment.
- Worked flexible hours across night, weekend and holiday shifts.
- Proven ability to learn quickly and adapt to new situations.
- Gained strong leadership skills by managing projects from start to finish.
Key Holder
Cleaning House
Danbury, Connecticut
09.2017 - 06.2020
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Restaurant Busser
The Cheesecake Factory
Danbury, Connecticut
06.2016 - 04.2018
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
- Participated in pre-staging dining rooms for meals, arranging tables according to restaurant policies.
- Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
- Provided respectful and courteous bussing services while operating within active dining rooms.
Education
Associate Of Technology - Data Entry
Naugatuck High School
Naugatuck, CT 09.2022 - Current
Associate Of Applied Business - Sales, Merchandising, And Marketing
Porter And Chester Institute - Enfield
Enfield, CT 03.2020 - Current
Skills
Sales expertise
Client Service
Staff education and training
Technical Support
Creative problem-solving
Cash Handling
Account management
Telemarketing expertise
Written Communication
Team Building
Strategic selling
Marketing strategy
Process and procedure development
Teamwork and Collaboration
Planning and Coordination
Sales trends
Stocking and replenishing
Problem-solving skills
Multi-tasking strength
Cash register operation
Expert in cash handling
Timeline
Shift Leader
CVS Pharmacy
01.2023 - Current
Associate Of Technology - Data Entry
Naugatuck High School
09.2022 - Current
Associate Of Applied Business - Sales, Merchandising, And Marketing
Porter And Chester Institute - Enfield
03.2020 - Current
Phone Repair Technician
The Fix
01.2020 - Current
Key Holder
Cleaning House
09.2017 - 06.2020
Restaurant Busser
The Cheesecake Factory
06.2016 - 04.2018