Vanessa Velez
Lehigh Acres,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Cashier
Target
04.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
House Keeper
Lee Health Hospital
03.2021 - 04.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Customer Service Representative
Alorica
06.2020 - 02.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Cashier
Pollo Tropical
11.2019 - 05.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Childrens Ministry Worker
Victory Church
01.2016 - 03.2018
- Organized and led activities designed to promote physical, mental and social development in children such as games, arts and crafts and storytelling.
- Supported fun, interactive environment for learning and ministry.
- Served as great role model for children by teaching how to learn, grow and serve as part of church.
- Prepared faith lesson plans and prepared materials for classroom activities.
- Assisted with planning, implementing and supervising developmentally rewarding curriculum for assigned age group.
Education
High School Diploma -
East Lee County High School
Lehigh Acres, FLSkills
- Customer Service
- Communication
- Problem Solving
- Time management
- Organization
- People skills
Timeline
Cashier
Target
04.2022 - Current
House Keeper
Lee Health Hospital
03.2021 - 04.2022
Customer Service Representative
Alorica
06.2020 - 02.2021
Cashier
Pollo Tropical
11.2019 - 05.2020
Childrens Ministry Worker
Victory Church
01.2016 - 03.2018
High School Diploma -
East Lee County High School
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