- DIY and Home Improvement
- I like working with my hands and fixing things
- Music
- Reading
Vanetta Primus
Bryan,TX
Summary
Accomplished Medical Office Coordinator with a proven track record at HCA-Texas Cardiac Arrhythmia, specializing in HIPAA compliance and office management. Demonstrated expertise in enhancing patient satisfaction and streamlining operations. Skilled in problem-solving and managing patient records, ensuring confidentiality and efficiency. Achieved significant improvements in customer service and operational automation.
Overview
12
12
years of professional experience
Work History
Medical Office Coordinator
HCA-Texas Cardiac Arrhythmia
01.2023 - Current
- Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Improved office operations by automating client correspondence, record tracking and data communications.
Healthcare Customer Service Representative
Kelsey Seybold Clinic
01.2022 - 01.2023
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
Customer Service Representative
CubeSmart Self Storage
09.2021 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
General Manager
CubeSmart Self Storage
12.2012 - 09.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Education
MBA - Public Administration
Columbia Southern University
Orange Beach, AL07-2025
Associate of Applied Science - Healthcare Administration
Columbia Southern University
Orange Beach, AL08-2022
Skills
- HIPAA compliance
- Patient scheduling
- Insurance verification
- Office management
- Problem-solving
- Managing patient records
Interests
Timeline
Medical Office Coordinator
HCA-Texas Cardiac Arrhythmia
01.2023 - Current
Healthcare Customer Service Representative
Kelsey Seybold Clinic
01.2022 - 01.2023
Customer Service Representative
CubeSmart Self Storage
09.2021 - 01.2022
General Manager
CubeSmart Self Storage
12.2012 - 09.2021
MBA - Public Administration
Columbia Southern University
Associate of Applied Science - Healthcare Administration
Columbia Southern University
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