Van Hindell Alexis
Santiago De Los Caballeros,Santiago
Summary
Dynamic customer service professional with an excellent experience at ADT, excelling in relationship building and complaint resolution. Skilled in CRM software and active listening, I consistently enhance customer loyalty and satisfaction, achieving significant sales growth through effective engagement and teamwork. Passionate about delivering exceptional client experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Salesperson
ADT
01.2023 - 07.2023
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
Customer Service Representative
Teladoc
10.2020 - 05.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Identified and resolved discrepancies and errors in customer accounts.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
Political Survey Agent
Dynata
09.2020 - 01.2021
- Provided constructive feedback to colleagues enhancing overall team productivity.
- Leveraged strong interpersonal skills during phone interviews, fostering open dialogue with respondents about sensitive topics.
- Analyzed complex datasets to identify trends, patterns, and insights on voter behavior.
- Collaborated with team members, sharing insights to streamline survey methods and improve overall results.
- Administered phone interviews to survey participants.
Customer Service Representative
Disney World Vacation Tips
03.2018 - 03.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
College Chrétien De Delmas
Delmas 2806.2017
Skills
- Customer service
- Customer care
- Relationship building
- Customer relationship building
- Active listening
- Objection handling
- Complaint handling
- Cold calling
- Closing techniques
- CRM software proficiency
- Client service
- Time management
Certification
-Customer service cares and phone Etiquette
- Marketing Digital
- Strategies for small Business growth
Additional Information
I speak four (4) Languages fluently
( English,Spanish,Creol&French)
I like playing soccer
I am a perfect driver
I like to meditate
I like cooking
Languages
French
Native or Bilingual
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Elementary
Timeline
Salesperson
ADT
01.2023 - 07.2023
Customer Service Representative
Teladoc
10.2020 - 05.2021
Political Survey Agent
Dynata
09.2020 - 01.2021
Customer Service Representative
Disney World Vacation Tips
03.2018 - 03.2019
High School Diploma -
College Chrétien De Delmas