Vania Monge
Hawthorne,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Receptionist
Dr. Monge Cirugia Plastica Y Medicina Estetica
09.2021 - 11.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Helped patients complete necessary medical forms and documentation.
Customer Service Cashier
Costco
01.2018 - 09.2020
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
Cashier
In N Out
11.2015 - 01.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked with floor team and managers to meet wide range of customer needs.
Education
No Degree - Bussiness
El Camino College
Torrance, CA04.2026
High School Diploma -
North High School
Torrance07.2015
Skills
- Drawer Management
- Merchandise Restocking
- Guest Services
- Customer Complaint Resolution
- Customer Service
- Problem-solving abilities
- Active listening
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Dr. Monge Cirugia Plastica Y Medicina Estetica
09.2021 - 11.2023
Customer Service Cashier
Costco
01.2018 - 09.2020
Cashier
In N Out
11.2015 - 01.2018
No Degree - Bussiness
El Camino College
High School Diploma -
North High School
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