Vania Victorino

• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• maintained updates on inventory
• Responded to customer requests for products, services, and company information.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Handled customer inquiries and suggestions courteously and professionally.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Maintained clean and orderly checkout areas'

* Maintained and updated insurance information for all patient files.

* Coordinated patient data collation with various external referral sources.

* Experienced medical office front desk and management.

* Experienced working within clinic settings.

* Skilled on optimizing clinic. work flows by management patient flows physician schedules patient appointments.

* Contacted physician offices for procedure and medication authorization as needed.

* Monitored and updated all data transition and transmission precesses.

* Investigated and resolved queries and complaints

pertaining to urgent orders.

* Medical terminology.

* Patient confidentiality