Vania G Morales Garcia
Garden City
Summary
Outgoing Wireless Mobile expert, offering five years of expertise in fast-paced retail environments. Skillful in promoting sales and answering questions to ensure customer is helped properly. Committed to maintaining customer satisfaction and achieving sales goals.
Overview
5
5
years of professional experience
Work History
Mobile Expert
T-Mobile
Garden City, KS
12.2022 - Current
- Resolved customer complaints by active listening to what they had to say and by de-escalating the situation.
- As a team player, I am always trying to help my coworkers to share my knowledge and improve store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work environment by always keeping a positive attitude at work
- Asked the right questions to be able to recommend the right products and meet my individual store goals.
- Made sure customer did not have any questions by the time he or she was leaving the store.
Sales Representative
Cellular Sales Verizon
Garden City, KS
12.2021 - 04.2022
- Generated additional sales opportunities with upselling and by making appointments with customers.
- Daily inventory counts every morning to keep track of phones and accessories.
- Answer any questions customers have about their bill.
- Developed meaningful connections via everyday engagements.
- Get customer’s approval and then I called them sometime after they started an account with us and called them to ensure they did not have questions or any problems with their phones.
Cashier
Walmart Supercenter
Garden City, KS
06.2020 - 04.2021
- Greeted customers and charge them for their groceries.
- Worked extra hours when it was needed to help with store needs.
- Made sure I was taking the right payment to ensure the drawer would not be short at the end of the night.
- Helped customers find any items they couldn’t find.
Education
Associate Degree In Science -
Garden City Community College
Garden City, KS05.2023
High School Diploma -
Garden City High School
Garden City, KS05.2018
Skills
- Multitasking capacity
- Friendly with customers/ friendly engagement
- Hardworking
- Team Player
- Positive attitude under pressure
- Spanish fluency
Timeline
Mobile Expert
T-Mobile
12.2022 - Current
Sales Representative
Cellular Sales Verizon
12.2021 - 04.2022
Cashier
Walmart Supercenter
06.2020 - 04.2021
Associate Degree In Science -
Garden City Community College
High School Diploma -
Garden City High School