Vania G Morales Garcia
Garden City
Summary
Outgoing Wireless Mobile expert, offering five years of expertise in fast-paced retail environments. Skillful in promoting sales and answering questions to ensure customer is helped properly. Committed to maintaining customer satisfaction and achieving sales goals.
Overview
5
5
years of professional experience
Work History
Mobile Expert
T-Mobile
12.2022 - Current
- Resolved customer complaints by active listening to what they had to say and by de-escalating the situation.
- As a team player, I am always trying to help my coworkers to share my knowledge and improve store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work environment by always keeping a positive attitude at work
- Asked the right questions to be able to recommend the right products and meet my individual store goals.
- Made sure customer did not have any questions by the time he or she was leaving the store.
Sales Representative
Cellular Sales Verizon
12.2021 - 04.2022
- Generated additional sales opportunities with upselling and by making appointments with customers.
- Daily inventory counts every morning to keep track of phones and accessories.
- Answer any questions customers have about their bill.
- Developed meaningful connections via everyday engagements.
- Get customer’s approval and then I called them sometime after they started an account with us and called them to ensure they did not have questions or any problems with their phones.
Cashier
Walmart Supercenter
06.2020 - 04.2021
- Greeted customers and charge them for their groceries.
- Worked extra hours when it was needed to help with store needs.
- Made sure I was taking the right payment to ensure the drawer would not be short at the end of the night.
- Helped customers find any items they couldn’t find.
Education
Associate Degree In Science -
Garden City Community College
Garden City, KS05.2023
High School Diploma -
Garden City High School
Garden City, KS05.2018
Skills
- Multitasking capacity
- Friendly with customers/ friendly engagement
- Hardworking
- Team Player
- Positive attitude under pressure
- Spanish fluency
Timeline
Mobile Expert
T-Mobile
12.2022 - Current
Sales Representative
Cellular Sales Verizon
12.2021 - 04.2022
Cashier
Walmart Supercenter
06.2020 - 04.2021
Associate Degree In Science -
Garden City Community College
High School Diploma -
Garden City High School
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