Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Vanice Butler

Kokomo,IN

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Accounting Services Assistant

Indiana University Kokomo
03.2023 - Current
  • Handled direct payments, reconciled credit card receipts and prepared deposits.
  • Supplemented office staff by assisting with scanning, photocopying, faxing and computer input.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Utilized office management software to record and track customer information.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Edited and proofread documents for accuracy and completeness.
  • Handled customer phone calls and walk-in traffic to direct patrons to appropriate personnel.
  • Used spreadsheets and databases to develop and maintain records.

Service Desk Associate

Meijer
06.2022 - 03.2023
  • Engaged in user support interactions via telephone, chat and email platforms
  • Resolved common user concerns by utilizing preset issue resolution scripts
  • Entered service tickets into the incident tracking system to facilitate faster problem identification and resolution
  • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.

Office Assistant

Ball State University
12.2020 - 04.2022
  • Completed clerical tasks such as filing, copying, and distributing mail
  • Interacted with customers by phone, email, or in-person to provide information
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments
  • Delivered clerical support by handling arange of routine and special requirements
  • Executed record filing system to improve document organization and management
  • Supported staff on special assignments.

Daycare Assistant

United Daycare
08.2020 - 12.2020
  • Taught children foundational skills such as colors, shapes and letters
  • Implemented hands-on, play-based strategies such as games and crafts for experiential learning
  • Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies
  • Enhanced sensory abilities by giving children access to numerous textures and shapes
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.

Education

Associates in Business Operations, Applications & Technology -

Ivy Tech
Kokomo, IN
12.2023

High School Diploma -

Kokomo High School
Kokomo, IN
05.2020

Skills

  • Reliable
  • Proven team leader
  • Socialization techniques
  • Positive and cheerful
  • Employee training
  • Excellent communication skills
  • Guest Satisfaction
  • Knowledge Base
  • Staff Support
  • Customer Complaint Management
  • Electronic Filing System
  • Office Meetings
  • Email Correspondence
  • Accounting Records
  • Website Updating
  • Microsoft Office

Certification

  • Microsoft Excel
  • Microsoft Office Specialist
  • Microsoft Access
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Word
  • Professional Communication

Timeline

Accounting Services Assistant

Indiana University Kokomo
03.2023 - Current

Service Desk Associate

Meijer
06.2022 - 03.2023

Office Assistant

Ball State University
12.2020 - 04.2022

Daycare Assistant

United Daycare
08.2020 - 12.2020

Associates in Business Operations, Applications & Technology -

Ivy Tech

High School Diploma -

Kokomo High School

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Vanice Butler