VANISHA FULLER

• Met customer call guidelines for service levels, handle time and productivity.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Executed client intake processes and verified eligibility criteria for state-funded program access.

Oversaw management of sensitive personal and medical data while ensuring strict adherence to privacy regulations (HIPAA).

Leveraged proprietary software databases to efficiently log, track, and resolve client requests.

Facilitated resolution of complex client scheduling issues and complaints with professionalism and composure.

• Analyzed chargeback data to identify trends and patterns, enhancing decision-making processes.
• Collaborated with cross-functional teams to resolve disputes and improve customer satisfaction metrics.
• Implemented process improvements that reduced resolution times and increased accuracy in chargeback handling.