Vanity Cruz
Denver,CO
Summary
Dynamic and dedicated professional with extensive experience in customer service at King Soopers Marketplace. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in cash handling and maintaining a clean environment, consistently delivering exceptional service during peak hours while fostering a collaborative atmosphere among staff.
Overview
2025
2025
years of professional experience
Work History
Cashier
King Soopers Marketplace
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Professional Cleaner
TNT Express
Denver, CO
03.2021 - 12.2024
- Participated in training new staff members, promoting best practices in customer service.
- Maintained knowledge of food and beverage offerings, assisting in upselling items.
- Collaborated with management to implement new service strategies, improving efficiency.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Waitress
Rialto
Denver, CO
09.2016 - 10.2019
- Resolved customer complaints with professionalism, enhancing overall satisfaction and loyalty.
- Supported team members during peak hours, fostering a collaborative environment.
- Executed daily cleaning duties, ensuring compliance with health and safety regulations.
- Recommended daily specials and promotions, increasing customer interest and sales.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Waitress
Mercedes Mexican Restaurant
Denver Co
03.2013 - 06.2016
- Provided attentive customer service, ensuring all guests felt welcomed and valued during their dining experience.
- Assisted in menu knowledge, helping customers make informed choices tailored to their preferences.
- Coordinated with kitchen staff to ensure timely and accurate order delivery.
- Processed customer orders efficiently, maintaining accuracy in food and beverage requests.
- Facilitated payment transactions, handling cash and credit card processing accurately.
- Monitored table cleanliness and readiness, enhancing the overall dining atmosphere.
- Adapted quickly to changing priorities during busy shifts, maintaining service quality.
- Engaged with guests to gather feedback, contributing to continuous service improvement.
Education
High School Diploma - Business Administration
Emily Griffith Technical College
Denver, COSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Customer relations
- Written and verbal communication
- Professionalism and courtesy
- Cash management
- Cash register systems
- Payment processing
- POS systems
Timeline
Professional Cleaner
TNT Express
03.2021 - 12.2024
Waitress
Rialto
09.2016 - 10.2019
Waitress
Mercedes Mexican Restaurant
03.2013 - 06.2016
Cashier
King Soopers Marketplace
High School Diploma - Business Administration
Emily Griffith Technical College