VanLiew Rachael
Gansevoort,NY
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Publik House. Proven ability to enhance guest satisfaction and develop loyal clientele through engaging interactions. Experienced in cash handling and team collaboration, consistently delivering outstanding service during high-volume events.
Overview
9
9
years of professional experience
Work History
Server
Jam N Eggs
11.2023 - 04.2024
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Maintained cleanliness and organization of dining area, adhering to health regulations.
- Assisted in training new servers on menu items and service procedures.
Bartender
Publik House
09.2015 - 10.2022
- Managed inventory levels, ensuring optimal stock availability for peak service hours.
- Provided exceptional customer service, enhancing guest satisfaction and repeat visits.
- Trained new staff on drink preparation techniques and bar operations best practices.
- Maintained cleanliness and organization of bar area to comply with health regulations.
- Implemented efficient workflows to streamline drink service during busy shifts.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
Bachelor of Science - Business
SUNY College At Plattsburgh
Plattsburgh, NY05.2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Team collaboration
Timeline
Server
Jam N Eggs
11.2023 - 04.2024
Bartender
Publik House
09.2015 - 10.2022
Bachelor of Science - Business
SUNY College At Plattsburgh