Summary
Overview
Work History
Education
Skills
Timeline
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Vannesa Garza

Peoria,AZ

Summary

Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Strong leadership qualities, attention to detail, and decision-making skills enable effective management of multiple concurrent tasks. Self-motivated work ethic ensures optimal performance whether working independently or as part of a team.

Overview

8
8
years of professional experience

Work History

Administrative Assistant

Apple Plumbing
05.2024 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.

Solar Designer Assistant

Titan Solar Power
09.2022 - Current
  • I worked with the development team to ensure a smooth transition from concept to production-ready assets.
  • Increased efficiency and faster project completion times were achieved through streamlined design processes.
  • Optimized existing UI designs by improving navigation structures and content organization while preserving brand identity across all platforms.
  • Identified opportunities for improvement by analyzing customer feedback on existing designs.
  • Successfully completed design projects for multiple clients on schedule and within allocated budget.
  • Successfully managed and delivered multiple design projects within budget and schedule.
  • Developed innovative design concepts for improved brand recognition and customer engagement.

City of Mesa

City Of Mesa-ERAP
11.2021 - 09.2022
  • Established professional relationships with city, county, state, federal, and other municipal government offices to collaboratively address interjurisdictional issues and regional problems impacting residents.
  • Provided exemplary financial stewardship to city, including setting yearly and capital budgets and monitoring funds.
  • Solicited federal funding for local projects and programs.
  • Addressed customer complaints in a professional manner, consistently striving for satisfactory resolutions.

Warehouse Packer

Amazon
11.2019 - 04.2021
  • Maintaining high standards of order assembly and packaging.
  • Maintained high levels of accuracy in verifying packed items with corresponding packing lists.
  • Managed the organization of warehouse inventory and maintained stocked shelves with incoming deliveries.
  • Facilitated the transportation and handling of materials through operating a forklift.
  • Followed company procedures for collecting and disposing of empty pallets.
  • Utilized handheld scanners to monitor and document inventory flow in the warehouse system.
  • Organized stacking of cartons on pallets based on size and weight limitations.
  • Employed proper methods to lift, pack, and handle heavy items.

Medical Receptionist

Claims Department
03.2016 - 11.2018
  • Stayed updated on HIPAA regulations, benefits claims processing, medical terminology and other procedures.
  • Successfully handled and processed a substantial volume of medical claims on a daily basis.
  • Reviewed and validated claims for submission to billing department.
  • Inputted data into the system, maintaining accuracy of provider coding information and reported services.
  • Examined variations in plans to validate eligibility, audit claims for benefit adherence, and comply with data entry prerequisites.
  • Supported office staff and operational requirements with administrative tasks.
  • Administered standard contract benefits to process pending claims for dental benefits.
  • Closely examined documentation to identify coding errors, making revisions as needed.
  • Ensured up-to-date records by promptly inputting changes to patient and insurance data in the company's computer system.
  • Collaborated with cross-functional teams to streamline claims workflow and reduce processing time.

Education

GED -

Brookline College - Phoenix
Phoenix, AZ
05.2010

Skills

  • Problem-Solving Abilities
  • Payment Collection
  • Flexible Schedule
  • Supervision & Leadership
  • Planning & Organizing
  • Critical Thinking
  • Computer Skills
  • Team Building
  • Problem Resolution
  • People Skills
  • Microsoft Office/ Excel
  • Good Work Ethic
  • Reliable & Trustworthy
  • Friendly, Positive Attitude
  • First Aid/CPR
  • Office Administration
  • Customer Service
  • Data Entry
  • Microsoft Word
  • Microsoft Excel
  • File Organization
  • Microsoft Outlook
  • Customer Relations
  • Scheduling
  • Database entry
  • Appointment Scheduling
  • Spreadsheet Management

Timeline

Administrative Assistant

Apple Plumbing
05.2024 - Current

Solar Designer Assistant

Titan Solar Power
09.2022 - Current

City of Mesa

City Of Mesa-ERAP
11.2021 - 09.2022

Warehouse Packer

Amazon
11.2019 - 04.2021

Medical Receptionist

Claims Department
03.2016 - 11.2018

GED -

Brookline College - Phoenix

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Vannesa Garza