Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Vannessa Johnson

Rockledge,FL

Summary

Hardworking Server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

4
4
years of professional experience

Work History

Server/To-Go Supervisor

Brooklyn Pizza and Pasta
Melbourne, FL
06.2023 - Current
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared food according to standard House recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Performed opening and closing duties such as setting dining area, and restocking supplies.

Server

Buffalo Wild Wings
Viera, FL
07.2022 - 07.2023
  • Greeted guests and provided menus.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Followed health safety guidelines when preparing and serving food products.

Online Grocery Associate

Walmart
Melbourne, FL
04.2020 - 06.2022
  • Managed inventory levels to ensure availability of products for customers.
  • Developed strategies to improve customer satisfaction ratings with online grocery services.
  • Implemented procedures for processing returns or refunds due to incorrect items ordered by customers.
  • Responded promptly to inquiries from customers regarding their online grocery orders.
  • Provided training and support for new employees joining the company's online grocery team.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.

Restaurant Hostess

Bonefish Grill Restaurants
Brandon, FL
10.2019 - 03.2020
  • Greeted customers and escorted them to their tables.
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Provided menus and answered questions about menu items and specials.
  • Managed reservations, waitlists, and special requests for large parties.
  • Monitored dining room activity to ensure all guests were receiving optimal service.
  • Assisted with setting up banquet rooms for special events.

Education

High School Diploma -

Rockledge Senior High School
Rockledge, FL
05-2017

Skills

  • Food Running
  • Guest Engagement
  • Safe Food Handling
  • Order Management
  • Table Setting
  • Supply Restocking
  • Sales Techniques
  • Food safety understanding
  • Quality Control
  • Menu knowledge
  • Strong Work Ethic
  • Professional Appearance
  • Effective customer upselling
  • Dining customer service

Affiliations

  • Make-up Specialist
  • Cosmetology
  • Social Media Consultant
  • Feline Welfare Specialist

Timeline

Server/To-Go Supervisor

Brooklyn Pizza and Pasta
06.2023 - Current

Server

Buffalo Wild Wings
07.2022 - 07.2023

Online Grocery Associate

Walmart
04.2020 - 06.2022

Restaurant Hostess

Bonefish Grill Restaurants
10.2019 - 03.2020

High School Diploma -

Rockledge Senior High School

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Vannessa Johnson