Vanny Prum
Puyallup,WA
Summary
Professional in hospitality with thorough preparation for providing exceptional service. Skilled in customer engagement, multitasking, and maintaining clean and organized workspace. Strong focus on team collaboration and achieving results, ensuring adaptability with changing needs. Known for reliability, friendly demeanor, and ability to create welcoming environment.
Hospitality professional prepared for this role with history of enhancing guest experiences and boosting repeat patronage. Known for seamless collaboration with team members and adapting to dynamic service needs. Excellent communication skills and friendly demeanor always ensure guest satisfaction and welcoming atmosphere.
Knowledgeable Desired Position with proven track record in delivering exceptional customer service and creating memorable guest experiences. Skilled in managing high-volume environments and ensuring patron satisfaction. Demonstrated ability to work effectively under pressure while maintaining positive and engaging attitude.
Overview
2023
2023
years of professional experience
Work History
Cocktail Server
Palace Casino
2013 - 07.2022
- Delivered exceptional customer service to enhance guest satisfaction and create memorable experiences.
- Assisted in maintaining cleanliness and organization of serving areas for efficient workflow.
- Learned menu items thoroughly to provide informed recommendations to guests, ensuring a positive dining experience.
- Collaborated with team members to ensure timely service and effective communication during peak hours.
- Operated point-of-sale systems accurately to process transactions swiftly and efficiently.
- Maintained knowledge of drink recipes to prepare cocktails consistently and meet guest preferences.
- Adapted quickly to changing circumstances in a fast-paced environment while prioritizing customer needs.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
CNA
Avamere Nusring Home
01.2008 - 10.2011
- Administered medications and treatments according to care plans and physician orders.
- Monitored patient vital signs, reporting changes to nursing staff for timely interventions.
- Assisted patients with daily living activities, ensuring comfort and dignity during care.
- Maintained accurate patient records, documenting observations and care provided throughout shifts.
Hostess/ Server
Emerald Queen Casino
08.2002 - 2009
- Greeted and seated guests, ensuring a welcoming dining experience.
- Managed reservation system, optimizing table turnover and guest flow.
- Coordinated with kitchen staff to facilitate timely food service and special requests.
- Trained new host staff on procedures and customer engagement techniques.
- Handled guest inquiries and complaints, resolving issues promptly to enhance satisfaction.
- Monitored dining room environment, maintaining cleanliness and ambiance standards.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Franklin Pierce High School
Tacoma, WA06.2002
Skills
- Cash handling
- Customer service
- Handling large groups
- Alcohol awareness
- Speed and efficiency
- Exceptional customer service
- Menu memorization
- Efficient multitasking
- Reliability and punctuality
- Cleaning and sanitization
- Payment processing
- Quality control
- Bill computation
- Bar terminology
- Stress tolerance
- Hand and Power Tools Operation
- Attention to Detail
- Service prioritization
- Safe Operating Procedures
- Dependable and Hardworking
Languages
Cambodian
Elementary
Timeline
CNA
Avamere Nusring Home
01.2008 - 10.2011
Hostess/ Server
Emerald Queen Casino
08.2002 - 2009
Cocktail Server
Palace Casino
2013 - 07.2022
High School Diploma -
Franklin Pierce High School