Vanshika Muthuramalingam
San Marcos
Summary
Dynamic customer service professional with a proven track record at Emler Swim School, excelling in high-pressure environments. Skilled in multitasking and conflict resolution, I enhance guest experiences through attentive service and effective communication. Committed to fostering loyalty and satisfaction, I thrive in fast-paced settings while maintaining professionalism and a welcoming atmosphere.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Umiya Sushi Seafood and Grill
05.2025 - 08.2025
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Customer Service Representative
Emler Swim School
04.2024 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Front of House Employee
German Doner Kebab
09.2023 - 04.2024
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Education
Criminal Justice
Texas State University
San Marcos, TXHigh School Diploma -
Heritage High School
Frisco, TX05.2024
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
Timeline
Restaurant Hostess
Umiya Sushi Seafood and Grill
05.2025 - 08.2025
Customer Service Representative
Emler Swim School
04.2024 - 08.2024
Front of House Employee
German Doner Kebab
09.2023 - 04.2024
Criminal Justice
Texas State University
High School Diploma -
Heritage High School
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