VAOESEA ALO
Spanaway,WA
Summary
Adept at multitasking and organization, I leveraged these skills at Steve's Plumbing Service to enhance operational efficiency and customer satisfaction. My background in healthcare management and customer service, combined with a proven track record in problem-solving and database management, positions me as a valuable asset to any team. Reliable dispatcher with experience keeping delivery and customer service operations moving smoothly. Talented at scheduling deliveries, explaining details to customers and confirming arrival window date and time. Proficient in the field practices and compliance requirements.
Overview
19
19
years of professional experience
1
1
Certificate
Work History
Dispatcher/Customer Service
Steve's Plumbing Service
Pearl City, HI
09.2023 - 04.2024
- Performs administrative and dispatching duties and makes dispatch decisions related to scheduling, delegating heating and air conditioning and plumbing service, repair, and sales calls to field staff and ensures that everything runs smoothly by coordinating with customers, providing precise logistics for drivers to follow along on their routes, and coordinating delivery times
Call Center Representative
Spectrum Communications
Mililani Town, HI
05.2021 - 09.2021
- Representative is to maximize sales opportunities by effectively answering and handling inbound sales calls in an effort to acquire new residential customers, and solicit existing residential customers by selling them additional products and services
- Actively and consistently support all efforts to simplify and enhance the customer experience
Call Center Representative
First Hawaiian Bank
Honolulu, HI
10.2019 - 03.2021
- Handle customer questions about things like opening accounts, helping with account balance, help with loan applications and credit cards
- Also help with customer account information and account changes
- In addition, we would help educate customers about self-service options such as online banking
Office Administrative Assistant
FedEx Ground
Honolulu, HI
11.2015 - 03.2017
- Data entered total packages delivered by each driver
- High volume of emails being sent out and receiving
- Customer service for lost and stolen packages
- Filed all hard copies of each route that each driver signs for at the end of each shift
- Checked in all new applicants for hire
- Set up Computer training classes for all new hires
Front Counter Customer Service
Untied airlines cargo
Honolulu, HI
05.2013 - 11.2015
- Customer service front counter agents are in charge of receiving all inbound and outbound freight from freight forwarding vendors and also releasing freight
- Also dealt with petsafe program to ship animals from consumers going on the flights as well
- Tagged all shipment that I checked in
- Answered multiple phone lines and data entered all inbound and outbound received and released daily
Certified Nursing Assistant
CNA
Waipahu, HI
04.2005 - 11.2010
- Performed healthcare-related tasks, such as monitoring vital signs and medication
- Monitored glucose level and pacemaker
- Assisted client with daily living activities
- Transported clients to locations outside the home, such as to physicians' offices
- Planned, shopped for, and prepared nutritious meals
Caregiver/CNA
CNA
Palo Alto, CA
10.2006 - 08.2008
- Carried out personal caregiver responsibilities such as direct patient care for the elderly
- Assisted client with bathing, dressing and other personal hygiene items
- Administered medication, and kept a daily journal of medicine intake
- Responsible for trachea care, such as suctioning and cleaning
- Completed light housekeeping duties; planned and prepared meals; changed bed linen
- Maintained a daily journal of activities and reported any physical or cognitive changes to the family of loved one
- Responded to all physical and emotional needs of the patient
- Offered emotional support, companionship and conversation
Education
Certified Nurse Assistant - Caregiver
11-2024
High school diploma -
11.2004
Skills
- Customer service
- Time management
- Prioritizing calls
- Database management
- Problem-solving
- Multitasking and organization
- Database maintenance
- Coordinating urgent deliveries
- Decision-making
- Updating logs
- Workflow prioritization
- Microsoft Access
- Computer skills
- Communication skills
- Medical terminology
- Critical thinker
- Healthcare management
- Front desk
- Office experience
- Conflict management
- Human resources
Certification
- Driver's License
- CNA
Timeline
Dispatcher/Customer Service - Steve's Plumbing Service
09.2023 - 04.2024
Call Center Representative - Spectrum Communications
05.2021 - 09.2021
Call Center Representative - First Hawaiian Bank
10.2019 - 03.2021
Office Administrative Assistant - FedEx Ground
11.2015 - 03.2017
Front Counter Customer Service - Untied airlines cargo
05.2013 - 11.2015
Caregiver/CNA - CNA
10.2006 - 08.2008
Certified Nursing Assistant - CNA
04.2005 - 11.2010
- Driver's License
- CNA
ProCare Academy - Certified Nurse Assistant, Caregiver
Sunset High School - High school diploma,
References
References available upon request.
Personal Information
Willing To Relocate: Anywhere
References
References available upon request.
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