Varosa Inoke
Sacramento,CA
Summary
To obtain a part-time or full-time position as with a reputable company, where I can gain valuable work experience.
Communicative professional with several years of experience maintaining high level of hospitality, professionalism, and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Ramp Agent
Envoy Airlines
Sacramento
12.2022 - 10.2023
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
- Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
- Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Organized baggage carts for loading onto planes accurately according to airline specifications.
- Communicated effectively with ground crew members to ensure smooth operation of flights.
- Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.
Front Desk Agent/Hotel Night Auditor
Courtyard by Marriott
Sacramento, California
01.2017 - 10.2019
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
Education
High School Diploma -
Luther Burbank
01.2014
Skills
- Microsoft Word
- Crew assistance
- Security processes
- Safety Procedures
- Guest amenities
- Information Protection
- Guest Relations
- Safety and security procedures
- Transportation information
- Credit and cash payments
- Room assignments
- Customer Service
- Guest Services
- Front Desk Management
- Reservations
- Documentation
- Listening Skills
- Housekeeping
- Mail and packages
- Time Management
Timeline
Ramp Agent
Envoy Airlines
12.2022 - 10.2023
Front Desk Agent/Hotel Night Auditor
Courtyard by Marriott
01.2017 - 10.2019
High School Diploma -
Luther Burbank