Varoujan Bechdikian
Los Angeles,CA
Summary
- Knowledgeable pharmacy professional skilled at helping pharmacists complete accurate prescriptions in fast-paced settings. Security-minded and experienced in coordinating between prescribers, insurance companies and customers to resolve problems. Strong interpersonal and multitasking abilities.
- Talented Pharmacy Technician offering seven years of experience in filling prescriptions with expert accuracy. Polished in building relationships with customers and promoting teamwork within pharmacy settings. Well-versed in regulatory guidelines and policies governing fraud, waste and abuse.
- Detail-oriented Pharmacy Technician with years of success in preparing bulk medications and large-volume intravenous admixtures. Proficient in managing inventory, performing supply audits and maintaining meticulous records. Committed to upholding highest standards of quality control.
- Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
- Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices.
- Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
- Organized and motivated employee eager to apply time management and organizational skills in various environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Concierge Rx
Chatsworth, CA
09.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Entered and processed patients' prescriptions into internal system.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Counted, measured, and compounded medications following standard procedures.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Assisted in management of prescription deliveries, improving patient convenience.
- Provided critical support in emergency situations, quickly gathering necessary medications.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Contributed to team meetings, offering insights for optimizing workflow and patient service.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
Lead COVID-19 Tester
CVS Pharmacy
Los Angeles, CA
10.2020 - Current
- Collected and prepared nasal-pharyngeal samples for PCR testing of COVID-19 in accordance with standard methods and processes.
- Administered required COVID-19 rapid tests and collected specimens using proper swabbing technique.
- Followed in-process quality control procedures and performed accurate data entry of patient information to prepare collected specimens for testing and analysis.
- Maintained cleanliness of testing booth and testing materials to comply with CDC guidelines.
- Explained reason for testing and process involved to each client.
- Reminded individuals to follow proper social distancing and comply with mask mandates.
- Set up screening stations to take temperatures and check individuals for COVID-19 symptoms.
- Oversaw client flow through COVID-19 collection station.
- Sanitized work area and sterilized equipment and instruments to comply with protocols.
- Communicated professionally to explain COVID-19 screening procedures to staff members and visitors.
- Offered protective masks and face shields to guests.
- Donned and doffed personal protective equipment per company protocol to reduce spread of virus.
- Documented data in designated system to present to client upon request.
- Distributed COVID-19 FAQ and educational material with daily status updates to increase awareness.
Lead Pharmacy Technician
CVS Pharmacy
Los Angeles, CA
04.2016 - Current
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Established and updated patient profiles, medications and insurance details.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Maintained clean and organized pharmacy shelving and work areas.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Compiled customer demographic, allergy and medical history background.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Merchandised related products to drive pharmacy department sales.
- Answered telephones to respond to questions or requests.
- Entered prescription information into computer databases.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Maintained proper storage and security conditions for drugs.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
Personal Shopper Assistant
Bloomingdale's
Los Angeles, CA
10.2015 - 01.2016
- Focused on achieving highest level of expectations to meet client and company satisfaction.
- Satisfied customers with quick, accurate service under tight deadlines.
- Completed pickup and shopping orders for customers within local area.
- Secured and stored items until customer pickup.
- Suggested comparable products to replace out-of-stock items.
- Greeted customers and answered product or service questions.
- Scanned items when pulling from shelves to update system stock information.
- Listened to customer needs to identify and recommend best products and services.
- Assisted teammates with daily tasks during peak periods.
Sales Representative/Store Protection Specialist
Ross Dress for Less
Los Angeles, CA
05.2015 - 09.2015
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Created successful strategies to develop and expand customer sales.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assessed customer needs to provide assistance and information on product features.
- Monitored and supervised customer's activities in store to detect signs of attempted theft.
- Responded calmly and promptly to emergency conditions, safety hazards and threats to life or property.
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
- Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to prevent theft.
Volunteer Assistant Associate
Best Buy
Los Angeles, CA
12.2013 - 05.2014
- Responded promptly to customer inquiries, needs and problems.
- Worked closely with staff across departments to implement growth strategies.
- Identified internal problems and recommended solutions to upper management.
- Suggested improvements to increase efficiency and profitability by reducing waste.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
Associate of Science - Psychology/Social And Behavioral Sciences
Los Angeles City College
Los Angeles, CA06.2022
Board of Pharmacy Technician License - Pharmacy
Board of Pharmacy
Sacramento, CA12.2020
High School Diploma -
John Marshall High School
Los Angeles, CA06.2014
Skills
- Aseptic Techniques
- Proper Labeling Procedures
- Drug Inventory Control
- Inventory Management
- Cash Register Operations
- Prescription Pricing
- Chemical Handling
- Bulk Medicine Prepacking
- Medication Storage and Labeling
- Payment Processing
- Equipment Cleaning and Maintenance
- Verbal and Written Communication
- Medication Documentation
- Relationship Building
- Regulatory Compliance
- Data Entry
- Inventory Tracking
- Answering and Routing Calls
- Recordkeeping and Documentation
- Prioritization and Organization
- Patient Profile Setup
- Cleaning and Sanitizing
- Detail-Oriented
- Prescription Filling and Labeling
- Customer Service
- Prescription Order Verification
- Prescription Refill Fulfillment
- Dispensing Medications
- Workflow Optimization
- Point of Sale Systems Proficiency
- Insurance Verification
- Insurance Billing
- Quality Assurance and Control
- Pharmacy Operations
- Troubleshooting Malfunctioning Equipment
- FDA Compliance
- Problem-Solving Skills
Languages
English
Native/ Bilingual
Armenian
Native/ Bilingual
Accomplishments
- Earned board certification from Pharmacy Technician Certification Board.
- Worked with pharmacist to revise training procedures.
Certification
- Certified Pharmacy Technician (CPhT)
- Certified by the Pharmacy Technician Certification Board (PTCB)
Additional Information
References:
Julio Iglesias, Ross Area Supervisors: (323) 951-9182
Jodi Price, Personal Shopper: (213) 440-7744
Shacke Chatalyan, Former Co-Worker Bloomingdales: (323) 376-6354
Ani Haroutyunyan, Pharmacist/Pharmacy Manager CVS: (818) 288-5292
Education and Training
other,other,other
Timeline
Pharmacy Technician
Concierge Rx
09.2023 - Current
Lead COVID-19 Tester
CVS Pharmacy
10.2020 - Current
Lead Pharmacy Technician
CVS Pharmacy
04.2016 - Current
Personal Shopper Assistant
Bloomingdale's
10.2015 - 01.2016
Sales Representative/Store Protection Specialist
Ross Dress for Less
05.2015 - 09.2015
Volunteer Assistant Associate
Best Buy
12.2013 - 05.2014
Associate of Science - Psychology/Social And Behavioral Sciences
Los Angeles City College
Board of Pharmacy Technician License - Pharmacy
Board of Pharmacy
High School Diploma -
John Marshall High School