Varvara Dronova
Dayton,TX
Overview
6
6
years of professional experience
1
1
Certification
Work History
Remote Assistant
The Trusty Company Inc.
02.2020 - Current
- Gathered, organized and input information into digital database.
- Interacted with customers by phone, email or in-person to provide information.
- Verified accuracy of business records by consistently updating customer information.
- Coordinated, scheduled and arranged business meetings and travel calendars.
- Developed correspondence letters, memos and emails.
- Introduced organization systems to keep filed customer documents confidential and increase operational efficiency.
- Reviewed invoices, payment requests, advance requests, expense reimbursements and proper coding, prior to approval.
Sales Associate
Pier 1
07.2018 - 11.2019
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Answered questions regarding store policies and merchandise as well as explain different products and product care.
- Answered incoming telephone calls to provide information about products, services, store hours, policies, and promotions.
- Worked with team members to meet sales goals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Veterinary Receptionist / Assistant
East Maiden Animal Clinic
12.2016 - 06.2018
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases
- Provided customer support to clients, answering questions and addressing concerns
- Cleaned, sterilized, and maintained kennels, operating rooms, and surgical equipment
- Interacted with customers by phone, email, or in person to provide information
- Maintained a clean reception area to promote a positive, professional environment for clients
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
Education
Certification - EKG Technician
Texas School of Phlebotomy
Killeen, TX11.2022
Associate of General Studies - Business
Southern New Hampshire University
Online12.2018
Associate of Arts - Accounting
Hinds Community College
Raymond, MS06.2015
High School Diploma -
Northwest Rankin High School
Flowood, MS2012
Skills
- Time management ability
- Detail-oriented
- Document and File Management
- Problem-Solving Skills
- Appointment Coordination
- Strong Organizational Skills
- Strategic planning
- Data analysis
Certification
- First Aid/CPR Certified
- EKG Technician
Timeline
Remote Assistant
The Trusty Company Inc.
02.2020 - Current
Sales Associate
Pier 1
07.2018 - 11.2019
Veterinary Receptionist / Assistant
East Maiden Animal Clinic
12.2016 - 06.2018
Certification - EKG Technician
Texas School of Phlebotomy
Associate of General Studies - Business
Southern New Hampshire University
Associate of Arts - Accounting
Hinds Community College
High School Diploma -
Northwest Rankin High School
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