Vasati Saunoa
Fife,WA
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Burger King. Skilled in resolving conflicts with empathy and maintaining professionalism under pressure, leading to increased loyalty and repeat business. Demonstrates exceptional reliability and active listening, significantly improving client retention and feedback.
Overview
4
4
years of professional experience
Work History
Cashier
Burger King
03.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Cross-trained and backed up other customer service managers.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Burger King
03.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Cross-trained and backed up other customer service managers.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Fife High School
Fife, WA06.2024
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Customer service excellence
- Reliability and punctuality
- Customer Relations
- Order Taking
Timeline
Cashier
Burger King
03.2021 - Current
Customer Service Representative
Burger King
03.2021 - Current
High School Diploma -
Fife High School
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