Vasyl Syerov
Washington
Summary
Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Overview
21
21
years of professional experience
Work History
Operations Manager
Raiffeisen Bank Aval
07.2004 - 08.2008
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
General Manager
LAV Studios, Inc
03.2010 - 06.2014
- Analyzed competitive landscape for informed decision-making in product development.
- Streamlined operational processes by implementing best practices.
- Developed and implemented strategies to increase sales and profitability.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Owner
Adenium LLC
09.2014 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Recognized individual contributions to motivate and inspire teams.
- Monitored cash flow for sustainable operational practices.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
Education
MBA - Technology Management
Wilmington University
New Castle, DE06-2014
MBA - Business Economics
National University of State Taxes of Ukraine
Irpin, Ukraine06-2005
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Operations management
- Business management
Languages
English
Full Professional
Ukrainian
Native or Bilingual
Russian
Full Professional
Timeline
Owner
Adenium LLC
09.2014 - Current
General Manager
LAV Studios, Inc
03.2010 - 06.2014
Operations Manager
Raiffeisen Bank Aval
07.2004 - 08.2008
MBA - Technology Management
Wilmington University
MBA - Business Economics
National University of State Taxes of Ukraine
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