Summary
Overview
Work History
Education
Skills
Timeline
background-images

Victoria Cummings

Henderson,Nevada

Summary

Dynamic customer service professional with extensive experience at South Point Hotel Casino and CVS Pharmacy. Proven ability in resolving conflicts and enhancing guest satisfaction through active listening and effective problem-solving. Skilled in technical troubleshooting and proficient in SQL databases, ensuring seamless operations and exceptional service delivery.

Overview

10
10
years of professional experience

Work History

Front Desk Clerk

South Point Hotel Casino
03.2024 - Current
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
  • Trained new front desk staff in hotel policies and procedures, maintaining consistent service standards.

Shift RX Supervisor

CVS Pharmacy
12.2021 - 03.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Customer Service Representative

Mixer
01.2016 - 05.2020
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Linked computers to network and peripheral equipment.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
  • Provided network support services for devices such as hubs, bridges, routers, and other hardware.

Education

Bachelor of Science - Computer Science

Western Governors University
Salt Lake City, UT

Certificate - Cyber Security

UNLV
Las Vegas, NV
12-2024

Skills

  • Time management
  • Customer service
  • Hospitality services
  • Administrative skills
  • Technical troubleshooting
  • Remote support
  • Active listening
  • Microsoft SQL server management
  • Bootstrap framework
  • SQL databases
  • Git version control

Timeline

Front Desk Clerk

South Point Hotel Casino
03.2024 - Current

Shift RX Supervisor

CVS Pharmacy
12.2021 - 03.2024

Customer Service Representative

Mixer
01.2016 - 05.2020

Bachelor of Science - Computer Science

Western Governors University

Certificate - Cyber Security

UNLV

Similar Profiles

CREATE PROFILE
Victoria Cummings