Vedell Heastie
Waldorf,MD
Summary
Adept at multitasking and exceptional customer service, I enhanced dining experiences at Swahili Village Bar And Restaurant by efficiently managing multiple tables and resolving complaints swiftly, ensuring high customer satisfaction. Skilled in cash handling and POS systems, I contributed to seamless service and accurate financial transactions. My professional demeanor and commitment to cleanliness standards set a positive tone for guest interactions.
Overview
5
5
years of professional experience
Work History
Server
Swahili Village Bar And Restaurant
01.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Donnas Restaurant & Lounge
03.2019 - 11.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
High School Diploma -
Fort Lauderdale High School
Fort Lauderdale, FL04.2002
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Cleanliness standards
- Safe Food Handling
- Food Running
Timeline
Server
Swahili Village Bar And Restaurant
01.2022 - Current
Server
Donnas Restaurant & Lounge
03.2019 - 11.2021
High School Diploma -
Fort Lauderdale High School
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