Veena Primm
Libertyville,IL
Summary
Experienced with overseeing residential and commercial properties, ensuring optimal tenant satisfaction and property maintenance. Utilizes effective financial management and vendor coordination skills to streamline operations. Track record of maintaining high standards in property upkeep and team collaboration.
Professional property management expert skilled in overseeing residential communities. Proven track record in maintaining high occupancy rates, reducing tenant turnover, and enhancing property value. Adept at team collaboration, problem-solving, and adapting to evolving needs. Strong organizational and communication skills with focus on delivering results.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
CLARKS SHOE STORE
Atlanta, GA
- Responsible for running the shift, Opening the store, Closing the store, controlling cash, Loss prevention, Training, resolving customer complaints, Assuring customer satisfaction, Key control, Scheduling, Training staff in sales techniques.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Customer Service Manager
OFFICE DEPOT
Atlanta, GA
- Responsibly for loss prevention, running the shift, Opening the store, Closing the store, controlling cash, Loss prevention, Training, resolving customer complaints, Assuring customer satisfaction, Key control, Scheduling, Training staff in sales techniques. Promotions, Assisting in Copy and Print
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Followed through with client requests to resolve problems.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
Hotel General Manager
Accor PROPERTY MANAGEMENT
Tucker, GA
01.1999 - 02.2015
- I oversaw business strategies to develop and launch comprehensive branding campaigns and strengthened market presence in a highly competitive sector. Drove sales through needs-based, client-focused interaction and comprehensive product / service knowledge. Reviewed operational records to project sales, assess profitability, and maintained margins. Administered human resource functions for hiring, payroll, and staff discipline. I also trained employees on product and service knowledge, new sales techniques, and customer service strategies. I coordinated best practices to enhance relationships with vendors, implemented frequent guest programs, and determined schedules for optimal marketing and promotions.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Oversaw daily operations, ensuring seamless guest experiences and service excellence.
- Developed and implemented strategic plans to enhance property performance and profitability.
- Led staff training initiatives, fostering a culture of continuous improvement and customer service focus.
Community Property Manager/Floating Supervisor
UAG Management Company, Inc.
Atlanta, GA
02.2021 - Current
- Responsible for inspections, showing apartments, evictions, collecting rental payments, bank runs, supervision of property employees, training front office staff and Organizing events for community.
- Assisted in resolving customer complaints or escalations related to service provided by floaters
- Maintained a positive work environment that fostered teamwork, collaboration, and employee engagement
- Managed scheduling conflicts among floating staff members by prioritizing tasks and reallocating resources as needed
- Increased efficiency by implementing a streamlined communication system for floaters to receive daily assignments and updates
- Generated revenue growth by marketing available properties effectively and securing new tenants quickly.
- Improved tenant satisfaction by addressing concerns promptly and implementing community-wide improvements.
Hotel General Manager
CHOICE HOTELS ATLANTA GA
Atlanta, GA
- 07.2021
- Payroll, training staff to perform excellent customer service, banking, sales, property inspections, following guidelines, budget, P&L, hiring staff, dealing with customers, schedules and inventory.
- Oversaw day-to-day operations of 216 -room hotel with staff of 15 employees.
Assistant Store Manager
Clarks Shoes
Atlanta, GA
01.2015 - 01.2017
- Assisted in managing daily store operations, ensuring optimal customer service and satisfaction.
- Supported inventory management processes to maintain accurate stock levels and product availability.
- Trained new staff on company policies, sales techniques, and customer engagement strategies.
- Collaborated with team members to develop promotional displays that increased foot traffic and sales.
Education
Associate degree - Business Management
Strayer University
Atlanta, GA10-2019
High school diploma or GED - General Studies
Beecher High School
Mt. Morris, MI01-1986
Associate of Science -
Strayer University
Atlanta, GA06-2017
Skills
- Microsoft Outlook
- Accounts Receivable
- Windows
- Fair Housing regulations
- QuickBooks
- State tax
- LIHTC
- Microsoft Excel
- Yardi
- Budget management
- Profit & Loss
- Tenant relations management
- Fair housing regulations
- Financial reporting and analysis
- Team leadership and supervision
- Rent collection and processing
- Property inspection and assessment
- Customer service-focused
Certification
- Certified Employee Benefit Specialist
- Driving Licence
- Certified Property Manager
- Certified Apartment Manager
Languages
Spanish
English
Work history
01-2019
Timeline
Community Property Manager/Floating Supervisor
UAG Management Company, Inc.
02.2021 - Current
Assistant Store Manager
Clarks Shoes
01.2015 - 01.2017
Hotel General Manager
Accor PROPERTY MANAGEMENT
01.1999 - 02.2015
Assistant Store Manager
CLARKS SHOE STORE
Customer Service Manager
OFFICE DEPOT
Hotel General Manager
CHOICE HOTELS ATLANTA GA
- 07.2021
High school diploma or GED - General Studies
Beecher High School
Associate degree - Business Management
Strayer University
Associate of Science -
Strayer University