Velda Steffensen
Conyers,GA
Summary
Dynamic and dedicated professional with extensive experience in customer service at Chic-Fil-A. Proven ability to enhance guest satisfaction through effective multitasking and a warm, welcoming demeanor. Skilled in cleaning and sanitation, ensuring a safe environment while fostering strong relationships with customers. Committed to delivering exceptional service and support in fast-paced settings.
Overview
2026
2026
years of professional experience
Skills
Customer service
Effective multitasking
Patience and empathy
Phone etiquette
Customer service expertise
Cleaning and sanitation
Education
High School Diploma -
Newark High
Newark, CANo Degree -
Bryman School
San Jose, CAWork History
Hostess
Chic-Fil-A
Conyers, GA
2025 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere and positive first impression.
- Maintained cleanliness and organization of front-of-house areas to enhance guest experience.
- Communicated menu specials and promotions to guests, supporting upselling efforts.
- Resolved guest inquiries and concerns promptly, fostering customer satisfaction and loyalty.
- Monitored dining area for cleanliness and safety compliance, addressing issues proactively.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Delivered pick-up and curbside orders to guests.
- Promoted business loyalty by fostering positive customer relationships.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
Care Giver
Jean Witherow
2022 - 2025
- Facilitated communication between clients, families, and healthcare professionals for optimal care coordination.
- Maintained accurate documentation of client progress and changes in health status for review by healthcare providers.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
Barista
Starbucks
Crescent City, CA
2020 - 2021
- Prepared high-quality beverages following standardized recipes and company guidelines.
- Maintained cleanliness and organization of workspace, ensuring compliance with health regulations.
- Provided exceptional customer service, resolving issues efficiently to enhance customer satisfaction.
- Operated point-of-sale system accurately, processing transactions and handling cash effectively.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
RDA
NVIH
Chico, CA
04.2005 - 12.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Prepared dental instruments and materials, maintaining strict adherence to sterilization protocols.
- Managed patient records and documentation, ensuring accuracy and confidentiality compliance.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Collaborated with dentists to develop treatment plans tailored to individual patient needs.
- Monitored inventory levels of dental supplies, facilitating timely reordering processes.
- Trained new staff on office procedures and proper use of dental equipment.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Updated patient records regularly after each appointment or procedure to ensure accurate documentation.
- Managed front desk duties, including greeting patients, handling phone calls, and maintaining communication between staff members.
- Explained treatment procedures and instructed patients on home care guidelines.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Maintained a positive attitude under pressure while multitasking in a fast-paced clinical setting, leading to a more pleasant experience for both staff and patients alike.
- Developed relationships with patients by actively listening to their concerns and creating tailored treatment plans accordingly.
- Assisted in chairside procedures, ensuring patient comfort and safety during treatments.
- Provided exceptional customer service, addressing patient concerns and answering questions professionally and empathetically.
- Educated patients on proper oral hygiene habits, fostering long-term dental health improvement.
- Took dental images following strict patient protection rules, applying lead aprons.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay, and areas needing treatment.
- Improved patient satisfaction by providing high-quality chairside assistance during dental procedures.
- Typed patient data into computer system using Software while following privacy laws and maintaining high-level accuracy.
- Prepared digital X-rays for dentist review, enabling accurate diagnosis and treatment planning.
- Provided post-operative instructions to patients following various treatments such as extractions or root canals.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, Type, casts and impressions.
Timeline
RDA
NVIH
04.2005 - 12.2019
Hostess
Chic-Fil-A
2025 - Current
Care Giver
Jean Witherow
2022 - 2025
Barista
Starbucks
2020 - 2021
High School Diploma -
Newark High
No Degree -
Bryman School