Veleka Strong
Rock Hill,US
Summary
Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Iqor
Charlotte, NC
11.2020 - Current
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Maintained high-quality customer service by adhering to call center policies and procedures.
- Utilized CRM software to track customer interactions, streamlining the sales process for improved productivity.
Digital Printing Press Operator Level 2
Shutterfly Inc
Fort Mill, SC
08.2015 - 06.2019
- Calibrated machines to ensure that required productivity levels and quality standards were met.
- Inspected final products to ensure that they met quality standards and tolerances.
- Kept track of production data in daily system logs and met with management to discuss non-conformance issues.
Customer Service Leader
Food Lion
Rock Hill, SC
02.2007 - 08.2015
- Used active listening skills and asked open-ended questions to determine customer call needs.
- Volunteered to handle complaints and issues for the manager during busy periods.
- Collaborated with senior management to address and resolve disciplinary issues as well as improve overall team performance.
Education
High School Diploma - Education
Chester Senior High School
Chester, SC01.1998
Skills
- Problem-solving skills
- Active listening
- Call center experience
- Customer communications
- Resolving issues
- Goal oriented
- Quality assurance
- Multitasking Abilities
Certification
HP Digital Printing Press Certification
Training From Within Certification
Timeline
Customer Service Agent
Iqor
11.2020 - Current
Digital Printing Press Operator Level 2
Shutterfly Inc
08.2015 - 06.2019
Customer Service Leader
Food Lion
02.2007 - 08.2015
High School Diploma - Education
Chester Senior High School