Velia Ramirez
San Antonio
Summary
Detail-oriented administrative professional with a proven ability to manage documents and maintain organized filing systems. Skilled in customer communication and handling confidential information effectively.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
Luchnick Law Firm
San Antonio
10.2023 - 06.2024
- Prepared and organized documents for meetings and presentations.
- Maintained filing systems ensuring easy access to important information.
- Handled incoming calls and emails, directing inquiries appropriately.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Sales Clerk
Dillards
San Antonio
01.2023 - 08.2023
- Maintained merchandise displays to enhance customer experience.
- Stocked shelves and organized inventory for easy access.
- Collaborated with team members to ensure store cleanliness.
- Handled customer complaints with professionalism and empathy.
- Participated in team meetings to discuss sales strategies and promotions.
- Greeted customers and responded to inquiries in a professional manner.
- Responded to customer questions about products and services.
- Processed payments and bagged items for customer check out.
- Assessed floor displays to restock merchandise.
- Provided excellent customer service by assisting customers with product selection, answers to questions, and handling complaints or issues.
- Greeted customers upon entrance and handled cash and credit transactions.
Front End Supervisor
Wal Mart
San Antonio
12.2018 - 11.2022
- Supervised front-end operations ensuring efficient customer service delivery.
- Managed cash handling processes to maintain accuracy and security.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Handled payment processing and provided customers with receipts and proper bills and change.
Team lead
Party City
San Antonio
01.2005 - 01.2012
- Coordinated daily tasks to maintain workflow efficiency and productivity.
- Assisted in training new team members on company procedures and policies.
- Monitored team performance to identify areas for improvement and support.
- Developed schedules.
- Facilitated conflict resolution among team members to promote a positive work environment.
- Managed inventory levels to ensure the availability of necessary supplies for operations.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
Collections Officer
Central
San Antonio
01.2004 - 01.2005
- Reviewed customer accounts to identify outstanding debts and payment issues.
- Communicated with customers via phone to resolve payment disputes.
- Documented collection activities in the company's computer system accurately.
- Conducted follow-ups on overdue accounts to facilitate timely payments.
- Assisted customers in understanding their account status and available payment options.
- Spoke to delinquent customers by phone and identified why accounts had not been paid.
Education
High School Diploma -
Holmes High School
San Antonio, TX06-1999
Skills
- Document preparation
- Office organization
- Customer correspondence
- Filing systems management
- Report writing
- Customer service
Languages
Spanish
Limited
Timeline
Administrative Assistant
Luchnick Law Firm
10.2023 - 06.2024
Sales Clerk
Dillards
01.2023 - 08.2023
Front End Supervisor
Wal Mart
12.2018 - 11.2022
Team lead
Party City
01.2005 - 01.2012
Collections Officer
Central
01.2004 - 01.2005
High School Diploma -
Holmes High School