Velinda Almanza
Fort Worth,TX
Summary
Dynamic and results-oriented professional with proven expertise in customer service and office organization. Excelled at Smiley Dental by enhancing front office efficiency and fostering positive client relationships. Skilled in software use and adept at problem-solving, consistently ensuring smooth operations and customer satisfaction. Demonstrated ability to manage time effectively, with a strong focus on achieving key outcomes.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Smiley Dental
01.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Sales Associate
TJX Companies
08.2020 - 09.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Green B Trimble Technical High School
Fort Worth 06.2021
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Verbal and written communication
- Office Organization
- Skilled in Software
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Front Desk Receptionist
Smiley Dental
01.2022 - Current
Sales Associate
TJX Companies
08.2020 - 09.2021
Green B Trimble Technical High School
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