Velvet Vaughn
Gallatin,TN
Summary
Dynamic professional with a strong track record in sales and customer retention at Verizon and MLP - The Edison at Peytona. Demonstrated expertise in leveraging communication skills to enhance resident experiences and exceed retention goals. Proficient in property tour coordination and account development, consistently achieving high customer satisfaction ratings and sales quotas. Career aspirations include further enhancing client relations and driving growth within the real estate sector.
Overview
32
32
years of professional experience
Work History
Leasing Consultant
MLP - The Edison at Peytona
Gallatin, TN
06.2023 - Current
- Built brand loyalty by delivering stellar leasing experience to residents.
- Responded to tenant requests for maintenance services in a timely manner.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Coordinated maintenance and repair requests and contacted contractors for bid proposals.
- Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
- Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Conducted tours of available apartments, highlighting features and amenities.
Indirect Account Manager
Verizon
Franklin, TN
03.1993 - 02.2022
- Achieved higher-than-expected retention goals through targeted team assessments and coaching.
- Supervised overall district functions, targeting performance improvements and exceptional customer satisfaction.
- Facilitated regular performance assessments and built connections with owners and leaders of Verizon agents.
- Identified opportunities leading to strategic improvements.
- Led the execution of new store builds for well-known brands including Apple, Samsung.
- Excelled in interpersonal skills demonstrating versatility and adaptability within multicultural environments.
- Accomplished yearly sales quotas encompassing actual sales numbers and crucial performance measures.
Education
Bachelor of Arts - Education
University of Kentucky
Lexington, Ky05-1990
Skills
- Fair housing policies
- Business processes and procedures
- Property tour coordination
- Sales and marketing aptitude
- Resident assistance
- Business partnerships
- Account development
- Acquiring new customers
- Overcoming objections
- Excellent communication skills
Timeline
Leasing Consultant
MLP - The Edison at Peytona
06.2023 - Current
Indirect Account Manager
Verizon
03.1993 - 02.2022
Bachelor of Arts - Education
University of Kentucky
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