Summary
Overview
Work History
Education
Skills
Activities
Timeline
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Melissa Vergara

Oxnard,CA

Summary

Passionate and dedicated individual seeking a position as a community advocate to utilize my acquired customer service skills and outreach experience. With my experience in the healthcare field, community outreach, political organizing, and enthusiasm for helping others, I aim to promote equity among underserved communities.

Overview

9
9
years of professional experience

Work History

Patient Service Representative

Clinicas Del Camino Real
05.2022 - Current
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
  • Streamlined appointment scheduling for increased patient convenience and reduced wait times.
  • Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
  • Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
  • Provided and explained treatment plans to patients.

Cashier

Establos Meat Market
02.2015 - 05.2022
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

Bachelor of Science - Food And Nutrition

San Diego State University
San Diego, CA
05.2021

Associate of Arts - Natural Science/ Mathematics

Ventura College
Ventura, CA
05.2018

Bachelor of Arts - Nutrition Dietetics

Ventura College
Ventura, CA
05.2018

Skills

  • Fluent in Spanish and English
  • Proficient in Microsoft Word, Powerpoint, Excel, Windows Movie Maker

Activities

Nyeland Promise- Outreach

Nyeland Acres, CA | January 2020 - Present

  • Increased community engagement by assisting at outreach events and coordinating with local organizations.
  • Provided information to members in the community about local events such as food pantries, zumba classes, yoga classes, political organizing meetings and educational campaigns.
  • Managed volunteers effectively to ensure successful outreach initiatives.
  • Assisted instructors and coordinators as needed.
  • Advocated for residents at weekly community meetings.


M.E.Ch.A de SDSU- Secretary/Ouristorian

San Diego, CA | December 2018 - May 2021

  • Created weekly newsletters, political education presentations, agendas, online flyers, and sign-in sheets.
  • Reached out to high schools to conduct presentations to promote higher academia to diverse underserved students.
  • Held office hours to answer questions and provide support to lower classmen.
  • Assisted and documented weekly board meetings and political organizing meetings.

Timeline

Patient Service Representative

Clinicas Del Camino Real
05.2022 - Current

Cashier

Establos Meat Market
02.2015 - 05.2022

Bachelor of Science - Food And Nutrition

San Diego State University

Associate of Arts - Natural Science/ Mathematics

Ventura College

Bachelor of Arts - Nutrition Dietetics

Ventura College
Melissa Vergara