Summary
Overview
Work History
Education
Skills
Timeline
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Vencella Richardson

JACKSONVILLE

Summary

Adept at fostering positive client relationships and resolving complaints, I significantly exceeded service standards at MCI/VALOR VP. My background in logistics and healthcare, including effective scheduling and account updating, showcases a unique blend of hard and soft skills. Achievements include developing strategies that enhanced service quality and reduced costs, underlining my commitment to excellence and efficiency.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

MCI/VALOR VP
10.2022 - 04.2023
  • Responded to customer requests for products, services, and company information.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Responded proactively and positively to rapid change.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

Logistics Team Member

Target
10.2021 - 08.2022
  • Processed and entered customer orders into database and provided proactive customer service for accounts.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Tracked orders and notified customers of status or potential delays.
  • Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
  • Developed and implemented strategies to reduce costs and improve quality of service.
  • Managed inventory levels to verify availability of stock for customer orders.

Shift Leader

CVS Pharmacy
03.2021 - 08.2022
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

CNA

DEBRA NICHOLS
04.2019 - 12.2021
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.

Education

WILBUR CROSS HIGH
New Haven, CT
06-1997

Skills

  • Effective Scheduling
  • Account updating
  • Complaint resolution
  • Product promotion

Timeline

Customer Service Representative

MCI/VALOR VP
10.2022 - 04.2023

Logistics Team Member

Target
10.2021 - 08.2022

Shift Leader

CVS Pharmacy
03.2021 - 08.2022

CNA

DEBRA NICHOLS
04.2019 - 12.2021

WILBUR CROSS HIGH

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