Venera Berisaj
Putnam Valley,NY
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
17
17
years of professional experience
Work History
Hairstylist
Hair on the Hudson
29 Main St, NY
01.2008 - Current
- Participated in team discussions regarding marketing strategies for the salon.
- Organized scheduling of appointments throughout the day.
- Worked collaboratively with colleagues to achieve common goals.
- Greeted customers, answered phones and booked appointments.
- Upsold additional services when appropriate to increase sales volume.
- Developed relationships with new clients through referrals from existing customers.
- Attended trade shows and educational seminars to stay up-to-date on current trends in hairstyling.
- Tracked inventory of supplies used for styling services.
- Assisted other stylists with busy periods in the salon.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Managed cash register transactions during checkout process.
- Educated clients on proper home hair care maintenance techniques.
- Sold conditioner, shampoo, hair treatment, and styling products to educate clients on proper hair care.
- Pursued continuing education and training to stay up to date with new trends and techniques.
- Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
- Pre-booked future appointments to increase repeat business.
- Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
- Mentored new staff to enhance personal growth and increase productivity.
- Responded to customer inquiries by phone, email, and in person.
- Updated and maintained customer information records and beauty services provided.
- Trained or supervised other hairstylists, hairdressers and assistants.
Server
Pont Parnasse Restaurant
Scarsdale, New York
06.2007 - 09.2009
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Prepared drinks according to standard recipes.
- Assisted in training new servers.
- Greeted guests and provided menus.
- Stayed informed about daily specials, new menu items, promotions.
- Maintained records of transactions made during shift as required by law or company policy.
- Provided excellent customer service to ensure satisfaction.
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Addressed complaints to kitchen staff and served replacement .
- Stocked service areas with supplies during slow periods.
Education
High School Diploma -
25 Maj
Montenegro 05-2004
Early Childhood Education / Not Finished
Montenegro University
Montenegro Skills
- Quick Learner
- Outstanding customer service
- Relationship building and management
- Customer Education
- Cosmetology principles knowledge
- Customer Consultation
Timeline
Hairstylist
Hair on the Hudson
01.2008 - Current
Server
Pont Parnasse Restaurant
06.2007 - 09.2009
High School Diploma -
25 Maj
Early Childhood Education / Not Finished
Montenegro University