Venessa Rape
Conroe,TX
Summary
Results-driven administrative professional with a decade of experience in management across various industries, including construction and healthcare. Strong leadership capabilities and a focus on improving organizational processes. Open to roles in practice management or administrative support within a versatile company.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Practice Manager
Allergy Ent Associates
Houston, Texas
- 09.2023
- Manage all clinic staff
- Coordinate and supervise the day to day activities of clinic staff in conjunction with the Nurse Coordinator ensuring the office is staffed appropriately
- Ensure office is opened and closed daily, as per established schedules
- Prepares and coordinates Physician/ Extender schedules
- Interview, hire and train new staff in accordance with HR guidelines
- Manage daily staffing to ensure optimal operation of the practice
- Regularly review productivity and make staffing adjustments as needed
- Monitor and approve time cards and track licensure requirements for staff
- Conduct regular staff meetings and annual performance evaluations for the Clerical and Management team
- Review accounts receivable reports monthly (Including budgets and payroll)
- Review daily audits, sign off on them daily and fax the completed audit to the CBO.
- Oversee the patient portion of the accounts receivable.
- Monitor inventory and place orders for resupply
- Ensure practice is complying with industry standards
- Responsible for all aspects of office maintenance in coordination with building management
- Interacting with patients and addressing any concerns or complaints
- Ensuring Physician satisfaction on a daily basis.
- Promote teamwork to ensure the practice runs effectively and meets objectives
- Recommend disciplinary action as needed in collaboration with Human Resources.
- Ensure clinical and clerical policies and procedures are carried out on a daily basis.
- Identify and recommend policies and procedures as needed to ensure quality, compliance, accuracy and cost efficiency.
- Identify strategy for growth and executive plan to grow in collaboration with Business development team
Medical Secretary/Receptionist
Conroe Willis Family Medicine
Conroe, TX
09.2022 - 09.2023
- Put in orders for imaging and labs, home health orders
- Call back results for imaging and labs
- Make appointments
- Scan medical documents and medical records Into charts
- Organize documents for doctors to review and sign
- Create insurance referrals and submit to various offices
- Answer multi phones
- Documents patient correspondence to office staff and physicians
Medical receptionist
Allergy ENT Associates
Woodlands, TX
10.2020 - 09.2022
- Greets patients in a professional demeanor to encourage comfort and support
- Maintains treatment room with necessary supplies and materials. Ensures cleanliness
- Verify patient insurance coverages and devise financial plan for non-insured services with patients
- Maintains accurate patient records and applicable tracking records to assist with medical billing, to include MS Excel database to track patient financials
- Reacts appropriately in patient reaction situations; informs physician and/or other clinical staff as necessary to mitigate adverse reactions
- Responsible for reporting improperly operating medical equipment and instruments to supervisor
- Schedule peer-to-peer conferences between physicians to discuss patient outcomes and determine plan-of-action
- Responsible for following OSHA regulations
- Maintains patient, employee and clinic confidentiality, per HIPAA guidelines and company policy
- Obtain imaging authorization thru insurance verification
- Check in and out patients
- Review over financial plans with patient for immunotherapy
Trainer/Slicer
Which Wich
Montgomery, TX
10.2016 - 09.2017
- Maintained sanitation, health and safety standards in work areas, per company policy and local laws/regulations
- Verified prepared food met requirements for quality and quantity
- Sanitized food preparation areas, cooking surfaces and utensils
- Read food order slips and received verbal instructions from patrons to customize, prepare and cook food
- Received food and drink orders from customers and verified orders for accuracy by utilizing listening and communication skills
- Processed payments from customers following standard operating procedures for cashiers
- Measured ingredients required for specific food items being prepared
- Cleaned, stocked, and restocked workstations and display cases
- Trained workers in proper operational processes and functions, ensuring their understanding of company policies and standard operating procedures
Administration Manager
L.E. Dickey Welding Services, LLC
Conroe, TX
04.2013 - 09.2017
- Planned, administered, and controlled budgets for contracts, equipment and supplies
- Directed and coordinated the support services department
- Monitored the facility to ensure safety and security were well maintained
- Prepared and reviewed operational reports and schedules to ensure accuracy and efficiency
- Operated computer programs with accounting software to record, store and analyze information
- Performed personal bookkeeping services
- Prepared bank deposits by compiling data from cash registers, verifying, and balancing receipts, counting cash and recording checks/credit card payments
- Classified, recorded, and summarized numerical and financial data to maintain accurate financial records utilizing journals, ledgers, and computer programs
- Operated 10-key calculators, typewriters, and copy machines to perform calculations and produce accounting documents
- Prepared trial balances of company accounts
- Received, recorded, and deposited cash, checks and vouchers
- Prepared, calculated and issued bill of sales, invoices, account statements and other financial statements according to company procedures
- Wrote checks for utilities, taxes and other payments while complying with federal and state laws/regulations and company’s policy
- Compiled statistical, financial, accounting and/or auditing reports and tables pertaining to cash receipts, expenditures, accounts payable and receivables and profits & losses
- Computed deductions for income and social security taxes. Prepared and processed payroll information
- Accessed computerized financial information to answer general questions as well as those related to specific accounts
- Transferred details from separate journals to general ledgers and data processing sheets
- Completed and submitted forms to include tax returns, workers compensation, pension contributions and other government forms
- Matched order forms to invoices and recorded related information
- Monitored status of loans and accounts to ensure payments were updated and accounts were not delinquent
- Calculated costs of materials, overhead and other expenses, based on estimates, quotations and price lists
- Maintained inventory records
- Performed general office duties such as filing, answering phones and handling routine correspondence
Special Needs Monitor
Conroe Independent School District
Conroe, TX
08.2012 - 04.2014
- Established and enforced rules for behavior to maintain order among students
- Conferred with parents/guardians, other teachers, counselors, and administrators to resolve student behavioral matters on the school bus
- Followed and enforced safety rules as students would board/exit buses and crossed streets near bus stops
- Maintained order among pupils during field trips to ensure safety
- Followed all reporting guidelines regarding bus malfunctions or repair needs
- Picked up/dropped off students at regularly scheduled neighborhood locations, following strict time schedules
- Maintained knowledge of first aid procedures
- Prepared and submitted reports to track number of passengers, trip details and hours worked
- Cleaned and sanitized bus interior
Administrative Assistant
Watex Linel, Inc.
Houston, TX
01.2009 - 01.2010
- Prepared invoices, reports, memorandums, letters, financial statements, and other company documents using word processing, spreadsheets, databases or presentation software
- Operated telephone switchboard to answer, screen and direct calls to appropriate parties
- Recorded messages from callers for staff
- Processed payroll information to include verifying work hours for staff with department leaders
- Greeted visitors and determined whether they should be given access to specific individuals
- Performed general office duties such as ordering supplies
- Performed basic bookkeeping duties
- Filed and retrieved corporate documents, records, and reports
- Opened, sorted, and distributed postal mail, packages and other correspondence to include faxes and e-mails
- Aided executive leadership by coordinating office services, departmental finances, budget preparations, personnel issues, and housekeeping
- Received payments from customers and recorded receipts for services
- Transmitted information to customers using computer, mail, or facsimile machine
- Heard and resolved complaints from customers utilizing quick-thinking skills and identifying the right resources
- Scheduled appointments and maintained updated appointment calendars
- Recorded orders for merchandise/materials and routed orders to proper department for fulfillment
- Maintained lobby and reception area to include care of plants, straightening magazines, emptying trash and cleaning desk/counters and other furniture
Education
Associate -
Texas Center For Massage Therapy
Houston, TXHigh School Diploma - undefined
Caney Creek High School
01.2009
Skills
- Customer service excellence
- Conflict resolution
- Effective communication
- EMR systems
- Practice management
Certification
- Texas Center for Massage Therapy, Massage Therapist Training, October 2015 – May 2016
- GPA: 3.21
- Hours attended: 815.50
Timeline
Medical Secretary/Receptionist
Conroe Willis Family Medicine
09.2022 - 09.2023
Medical receptionist
Allergy ENT Associates
10.2020 - 09.2022
Trainer/Slicer
Which Wich
10.2016 - 09.2017
Administration Manager
L.E. Dickey Welding Services, LLC
04.2013 - 09.2017
Special Needs Monitor
Conroe Independent School District
08.2012 - 04.2014
Administrative Assistant
Watex Linel, Inc.
01.2009 - 01.2010
Practice Manager
Allergy Ent Associates
- 09.2023
High School Diploma - undefined
Caney Creek High School
Associate -
Texas Center For Massage Therapy