Venessa Villarreal
Overview
7
7
years of professional experience
Work History
Medical Office Receptionist
Obstetrics And Gynecology Specialists Of Laredo
05.2012 - 11.2012
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Enhanced office efficiency by maintaining organized patient records and scheduling appointments.
- Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
Medical Office Receptionist
Doctor's Hospital Of Laredo
02.2009 - 01.2012
- Streamlined the check-in process for patients, resulting in reduced wait times and increased satisfaction.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
Tax Preparer
Jackson Hewitt
01.2006 - 04.2008
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Facilitated communication between clients and IRS or state tax agencies, resolving discrepancies and ensuring accurate filings.
Education
Bachelor of Science - Psychology
Texas A&M International University
Laredo, TX05.2026
Medical Office Specialist - Medical Reception
Texas Careers
Laredo, TX01.2009
Skills
- HIPAA Compliance
- Customer service background
- Managing patient records
- Data Entry
- Medical Transcription
- Medical Coding
Timeline
Medical Office Receptionist
Obstetrics And Gynecology Specialists Of Laredo
05.2012 - 11.2012
Medical Office Receptionist
Doctor's Hospital Of Laredo
02.2009 - 01.2012
Tax Preparer
Jackson Hewitt
01.2006 - 04.2008
Bachelor of Science - Psychology
Texas A&M International University
Medical Office Specialist - Medical Reception
Texas Careers
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