Work Preference
Summary
Overview
Work History
Skills
Timeline
Additional Information - Professional Strengths And Skills
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Venice Wolf Willey
Open To Work
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Venice Wolf Willey

Pleasant Hill,IA

Work Preference

Job Search Status

Open to work

Desired Job Title

Revenue Cycle SupervisorSenior Follow-Up SpecialistFollow-Up Specialist

Work Type

Full Time

Location Preference

RemoteHybrid
Location: Pleasant Hill, IADes Moines, IAAltoona, IABondurant, IA
Open to relocation: No

Important To Me

Work-life balanceFlexible work hoursPaid time offWork from home optionHealthcare benefits401k matchCompany Culture

Summary

Revenue cycle supervisor with a strong history of enhancing revenue collection strategies and training programs. Expertise in managing billing processes to ensure compliance and streamline workflows. Proven ability to improve operational efficiency and elevate patient experiences through effective management practices.

Overview

30
30
years of professional experience

Work History

Revenue Cycle Supervisor

MercyOne/Trinity
Des Moines, Iowa
05.2020 - 03.2026
  • Supervised revenue cycle operations, ensuring compliance with healthcare regulations and minimizing penalty risks.
  • Managed billing processes, coordinating with insurance providers to resolve claims efficiently.
  • Analyzed financial reports to identify trends, improving revenue collection strategies.
  • Trained staff on best practices in revenue cycle management to enhance operational efficiency.
  • Implemented training programs to enhance staff proficiency in billing systems and software usage.
  • Developed streamlined workflows for patient registration and financial counseling, boosting patient satisfaction.
  • Collaborated with clinical teams to improve communication regarding patient billing inquiries.
  • Coordinated audits of revenue cycle processes to ensure accuracy and policy adherence.

Senior Follow-Up Specialist

Mercy Clinics Inc
Des Moines, USA
01.2012 - 05.2020
  • Oversaw insurance follow-up team, providing guidance to improve performance and efficiency.
  • Resolved complicated claim denials to minimize financial loss for the organization.
  • Answered complex inquiries from follow-up representatives to ensure accurate resolutions.
  • Collaborated with other departments to ensure accurate and timely resolution of customer issues.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Reviewed daily patient and insurance correspondence, ensuring timely routing to appropriate staff and clinics.
  • Developed reports on follow-up activities for management review.
  • Facilitated on-the-job training for new hires, improving team effectiveness in follow-up processes.
  • Developed training materials for new employees to streamline follow-up procedure handling.
  • Resolved any conflicts between customers and company representatives in a professional manner.

Follow-Up Specialist

Mercy Clinics Inc
Des Moines, USA
01.2007 - 01.2012
  • Followed up on outstanding work comp and business claims to expedite resolutions and improve claim recovery.
  • Contacted insurance companies on behalf of patients for claim resolution.
  • Processed corrections on insurance claims for CPT and DX codes, enhancing accuracy of billing.
  • Reviewed daily patient and insurance correspondence, directing to appropriate staff and clinics to ensure timely processing.
  • Directed daily patient and insurance correspondence to appropriate staff members and clinic offices.
  • Updated computer systems with current work comp and insurance information.
  • Reviewed and updated prepay and unapplied balance reports.
  • Engaged with patients to resolve issues related to outstanding balances and payment processing.
  • Prepared written correspondence to patients, employers, and businesses regarding concerns.
  • Prepare written correspondence to patients on behalf of the clinics in regards to patient's concerns
  • Review and update prepay and unapplied monthly reports
  • Process error correction on insurance claims
  • Provided guidance to colleagues at clinics and follow-up representatives.

Assistant Manager/Waitress

Clay's Restaurant
Pleasant Hill, USA
01.1996 - 01.2008
  • Supervised daily restaurant operations, ensuring compliance with health standards.
  • Trained and mentored staff, improving service quality and operational efficiency.
  • Delivered exceptional customer service in fast-paced dining environments.
  • Resolved customer complaints promptly, improving overall dining experiences.
  • Collaborated with kitchen staff to ensure timely order delivery and uphold cleanliness standards.
  • Managed payroll processing and prepared employee schedules for twenty staff members.
  • Processed nightly credit card and cash reports, ensuring accurate financial records.
  • Maintained accurate records of sales transactions using point-of-sale systems.

Accounting Clerk

EMC Insurance Co
Des Moines, USA
01.2001 - 01.2007
  • Processed daily deposits for escrow lockbox and commercial agency claims into billing system.
  • Evaluated questionable payments through communication with branches, ensuring accurate acceptance.
  • Managed correspondence for lockbox and escrow reject letters, clarifying mortgage clauses.
  • Conducted research on accepted and rejected payments for accuracy.
  • Reviewed daily claim reports, processing payments approved by main claims departments.
  • Resolved aged and outstanding check issues, facilitating timely payment processing.
  • Batch prepared deposits for daily bank submission.
  • Assisted supervisor with quarterly reviews of branch collectible balances, addressing concerns.

Skills

  • Revenue cycle management
  • Claims processing and denial resolution
  • Performance improvement
  • HIPAA compliance
  • Data analytics
  • Workflow optimization
  • Process improvement
  • Project management
  • Staff management and leadership
  • Team building and collaborations
  • Customer service relations and support
  • Attention to detail and organization
  • Complex problem solving
  • Conflict resolution
  • Schedule coordination
  • Productivity improvement
  • Written and Oral communication

Timeline

Revenue Cycle Supervisor

MercyOne/Trinity
05.2020 - 03.2026

Senior Follow-Up Specialist

Mercy Clinics Inc
01.2012 - 05.2020

Follow-Up Specialist

Mercy Clinics Inc
01.2007 - 01.2012

Accounting Clerk

EMC Insurance Co
01.2001 - 01.2007

Assistant Manager/Waitress

Clay's Restaurant
01.1996 - 01.2008

Additional Information - Professional Strengths And Skills

  • Internal Customer Service Board
  • Department and Team Celebrations Committee to provide department positive moral.
  • Department Presentation Committee to provide insight to other departments.
  • Proficient computer skills with compatible troubleshooting skills.
  • Successfully trained and recruited new employees, collaboration with team members to provide effective orientations.
  • Advanced oral communications skills, able to explain technical information in an understandable fashion.
  • Strong project management skills encompassing all aspects from inception through completion.

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Venice Wolf Willey