Venus Estime-Domond
West Palm Beach,FL
Summary
Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.. Hardworking, organized, dependable and passionate. Eager and excited to learn new skills.
Overview
14
14
years of professional experience
Work History
Assistant Property Manager
Castle Group
01.2021 - Current
- Runs delinquency reports and sends out delinquency notices, as applicable.
- Handled Residents complaints promptly and appropriately.
- Assists Community Association Manager with any special requests, i.e. administrative work, mailings, etc.
- Kept accurate records of all residents and tenants correspondence.
- Established professional relationships with residents, guests and vendors.
- Ensures all safety precautions and procedures are followed while performing duties.
- Complied with safety requirements and con
- Communicated effectively with owners, residents, and on-site associates.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
Administrative Assistant
Castle Group
01.2020 - 01.2021
- Execute record filing system to improve document organization and management.
- Assist, develop, and implement new filing system, entered data and complete other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Front Desk Associate
Castle Group
05.2015 - 01.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Maintained clean and organized front desk areas to uphold polished company image.
- Trained new staff members in customer service techniques and hotel operations.
- Enforced policies and procedures to increase efficiency.
Certified Nursing Assistant
Nautilus Home Health Care
02.2010 - 05.2015
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Education
Associate of Arts -
Palm Beach State College
Lake Worth, FLBBA - Accounting
Florida Atlantic University
Boca Raton, FLSkills
- Complex problem solving, judgement and decision making
- Property Management
- Team building and leadership
- Customer relations and response
- Daily Property Operations
- Application Process Proficiency
- Policy and Procedure Enforcement
- Microsoft Office applications
- Administrative Support
- Strong verbal and written communication skill
Timeline
Assistant Property Manager
Castle Group
01.2021 - Current
Administrative Assistant
Castle Group
01.2020 - 01.2021
Front Desk Associate
Castle Group
05.2015 - 01.2020
Certified Nursing Assistant
Nautilus Home Health Care
02.2010 - 05.2015
Associate of Arts -
Palm Beach State College
BBA - Accounting
Florida Atlantic University
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