Summary
Overview
Work History
Education
Skills
Timeline
Generic

Venus Jamison

Florence,MS

Summary

Detail-oriented Healthcare Customer Service Representative with expertise in managing inquiries and training staff. Committed to maintaining patient confidentiality and enhancing service delivery. Seeking opportunities to leverage strong customer service skills and positive approach to drive organizational success.

Overview

5
5
years of professional experience

Work History

Patient Service Representative

Conduent
Northampton, Pennsylvania
05.2023 - 08.2025
  • Supported customer inquiries, resolved complaints, and shared information about healthcare services.
  • Collaborated with healthcare providers to support timely service delivery.
  • Assisted customers with questions and quickly resolved issues to improve satisfaction.
  • Managed high call volumes while maintaining service quality standards.
  • Protected sensitive patient information in line with privacy rules.
  • Trained new staff on customer service procedures and best practices.

Technical Support Representative

Teleperformance
Rice, Washington
02.2022 - 07.2024
  • Provided technical assistance for software and hardware inquiries from customers.
  • Resolved customer issues through troubleshooting and effective communication techniques.
  • Documented support interactions in the customer relationship management system.
  • Managed escalated support requests, ensuring timely resolution and customer follow-up.
  • Analyzed common issues to identify areas for process improvement within the team.

Customer Service Experience

Quantum 3 Media
Charlotte, North Carolina
03.2020 - 05.2023
  • Implemented strategies for continuous improvement of the customer service experience.
  • Developed systems enhancing efficiency of customer service experience.
  • Provided feedback on customer service experience, identifying key areas for improvement.
  • Participated in team meetings to discuss ways of enhancing customer service experience.
  • Advised senior management on best practices, improving overall customer service delivery.
  • Supported fellow trainers in providing excellent customer service for all patrons visiting the facility.

Education

High School Diploma -

New Summit
Jackson Ms
05-2017

Skills

  • Claims processing
  • Electronic health records
  • Appointment scheduling
  • Healthcare regulations
  • Patient privacy
  • Medical terminology
  • Client interaction strategies

Timeline

Patient Service Representative

Conduent
05.2023 - 08.2025

Technical Support Representative

Teleperformance
02.2022 - 07.2024

Customer Service Experience

Quantum 3 Media
03.2020 - 05.2023

High School Diploma -

New Summit
Venus Jamison