Overview
Work History
Skills
Summary
Work Availability
Work Preference
Accomplishments
Affiliations
Languages
Interests
Education
Timeline
Generic

Vera Meltzer

Former Librarian, Public Library and Media Specialist
Buffalo Grove,IL

Overview

18
18
years of professional experience
10
10

Customer relations, customer services

Work History

Telecommunications Operator

NCH/Endeavor Health
Arlington Heights
06.2023 - 08.2024
  • Efficiently operated a multi-line switchboard, answering and directing incoming calls to the appropriate departments

Public Library Specialist

Indian Trails Public Library
Wheeling
08.2010 - 12.2023
  • Provided exceptional customer service by promptly responding to inquiries and resolving issues, resulting in a 85% increase in customer satisfaction
  • Built strong relationships with customers through effective communication and personalized interactions
  • Participated in team meetings to discuss best practices, share knowledge, and collaborate on problem-solving initiatives
  • Developed and implemented library policies and procedures to ensure efficient operation of the facility
  • Leveraged social media platforms to engage with patrons virtually during COVID-19 pandemic lockdowns
  • Developed and maintained a comprehensive collection of resources in various formats including print, digital, and audiovisual materials
  • Participated in professional development activities such as conferences, workshops, or webinars to stay updated on industry trends
  • Served as a subject matter expert in specific areas of knowledge by maintaining up-to-date awareness of current literature in those fields
  • Trained on using CCR for Integrated Library Systems in Illinois Library Consortium.

Office Manager

Tax Controversy
Parkland
06.2006 - 12.2009
  • Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
  • Developed and implemented efficient filing systems to improve document organization and retrieval
  • Coordinated logistics for company events, including venue selection, catering arrangements, and guest accommodations
  • Streamlined the invoice processing system by implementing an automated software solution resulting in a XX% reduction in processing time.

Skills

  • Professional Communication
  • Information Security
  • Educating customers

Summary

Attentive former librarian with [Number20] years of experience facilitating communication in Library and school settings. Strong multi-tasking and technical troubleshooting ability.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Company CultureWork-life balanceCareer advancement

Accomplishments

  • Achieved guest visits through effectively helping with knowledge.
  • Collaborated with team of 9 in the development of monthly projects

Affiliations

  • Florida Association of Media Educators

Languages

English
Full Professional

Interests

Research

Serving the Public

Contributing and training

Reading

Education

No Degree - Library Sciences/Information Sciences

University of Central Florida
Orlando, FL

Bachelor of Science - Education

Southern Illinois University Carbondale
Carbondale, IL

Timeline

Telecommunications Operator

NCH/Endeavor Health
06.2023 - 08.2024

Public Library Specialist

Indian Trails Public Library
08.2010 - 12.2023

Office Manager

Tax Controversy
06.2006 - 12.2009

Bachelor of Science - Education

Southern Illinois University Carbondale

No Degree - Library Sciences/Information Sciences

University of Central Florida

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Vera MeltzerFormer Librarian, Public Library and Media Specialist