Highly-motivated employee with desire to take on new challenges. Bilingual (Russian/English) Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Licensed Real Estate Broker
Coldwell Banker
Albuquerque, New Mexico
04.2013 - 12.2022
Acted as a Russian interpreter for non-English speakers.
Negotiated contracts between buyers and sellers, ensuring fair market value was achieved for both parties.
Acted as a mediator in disputes between clients, resolving issues in an amicable manner.
Conducted regular property inspections to assess condition and recommend improvements or repairs to maintain value.
Provided guidance on zoning regulations and other legal matters related to real estate transactions.
Advised clients on the best locations for their desired lifestyle needs within their budget range.
Facilitated communication between all parties involved in a transaction, including lenders, appraisers, inspectors, title companies, and attorneys.
Monitored progress of pending sales transactions from initial offer through closing process.
Maintained accurate records of all client interactions and transaction details.
Assisted clients with preparing necessary paperwork required by state laws when purchasing or selling a home.
Researched comparable sales data to determine listing prices that are competitive but also profitable.
Served as a resource for clients throughout the entire buying and selling process by providing helpful information about neighborhoods, schools, and amenities nearby.
Educated clients on the benefits of homeownership versus renting or leasing property.
Organized open house events to promote listings within the local community.
Coordinated home staging services when needed to improve saleability of homes listed.
Checked work completed by loan officers, attorneys or other professionals to verify proper performance.
Supervised agents handling real estate transactions.
Managed real estate transactions from initiation to closing.
Director of Marketing and Training
Golden Mean
Kemerovo, Russia
12.2008 - 12.2009
Developed comprehensive marketing plans and strategies to increase brand awareness and customer loyalty.
Collaborated with sales teams to create promotional materials that increased product sales.
Negotiated contracts with vendors to ensure cost-effective production of promotional materials.
Established relationships with external agencies or partners to expand reach of marketing efforts.
Reviewed existing processes and identified areas for improvement in order to maximize efficiency.
Assisted executive management in developing long-term strategic plans related to growth initiatives.
Mentored marketing and sales personnel on best practices and protocols to maximize productivity.
Supervised creation of marketing materials and implementation.
Delivered marketing strategy updates to upper-level management
Chief of Mortgage Department
Moscow Bank of Reconstruction and Development
Kemerovo, Russia
07.2007 - 11.2008
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked with cross-functional teams to achieve goals.
Identified needs of customers promptly and efficiently.
Assisted with customer requests and answered questions to improve satisfaction.
Maintained updated knowledge through continuing education and advanced training.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Exceeded customer satisfaction by finding creative solutions to problems.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Loan Officer
Sberbank Rossii
Kemerovo, Russia
04.2005 - 06.2007
Reviewed credit histories, income statements, and other financial information of loan applicants.
Analyzed financial data to determine the feasibility of granting loans.
Verified accuracy of loan documents prior to approval.
Conducted risk analysis to identify potential losses associated with certain loans.
Interacted with underwriters, appraisers, title companies. during the processing of a loan application.
Monitored changes in relevant federal regulations related to lending practices.
Provided customer service support throughout the entire process from application through closing.
Maintained current knowledge regarding new laws, regulations, policies, procedures, products, services. related to consumer lending operations.
Attended periodic training sessions related to consumer lending operations.
Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
Delivered high levels of customer service to facilitate smooth processes.
Performed daily maintenance of loan applicant database.
Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information to update credit and loan files.
Built referral business by meeting with local financial planning, home builders and real estate professionals.
Reviewed client documentation and contracts for discrepancies and mistakes.
Developed and maintained relationships with potential customers to increase loan business.
Civil Service Accountant
Financial Directorate Regional Administration
Kemerovo, Russia
02.2001 - 04.2005
Performed general ledger reconciliations on a timely basis.
Coordinated with external auditors during the annual audit process by providing requested documents and responding to inquiries in a timely manner.
Collaborated with cross-functional teams to ensure effective communication between finance department activities and operations.
Education
Realtor - Real Estate
Kaplan Real Estate School
Albuquerque, NM
03-2013
Bachelor of Science - Economy And Accounting
Moscow State University of Commerce, Kemerovo
Kemerovo, Russia
12-2000
Accountant - Accounting Control And Economic
College of Informatics And Computer Engineering
Kemerovo, Russia
06-1994
Skills
Client Support
Client Confidentiality
Interpersonal Communication
Relationship Building
Accurate Translation
Attention to Detail
Accuracy Verification
Confidential Information Protection
Critical Thinking
Goal Setting
Team Collaboration
Problem-solving abilities
Information Interpretation
Excellent Communication
Professionalism
Self Motivation
Adaptability and Flexibility
Legal Document Preparation
Home sale guidance
Inspector and appraiser collaboration
Contract Negotiation
Property Marketing
Cost Estimation
Languages
Russian
Native/ Bilingual
Certification
NM Licensed Real Estate Broker from 2013-2022.
Accomplishments
Coldwell Banker Legacy, NM Top 25% of the company 2018, 2019, 2020,2021.