Vera Smith
Austin,TX
Summary
Certified Pharmacy Technician and experienced customer service professional. Detail oriented and knowledgeable in pharmacy terminology and procedures.
Overview
26
26
years of professional experience
Work History
Pharmacy Technician
Advanced Pharmaceutical Consultants
07.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Managed opening and closing duties for pharmacy.
- Developed and implemented improvements to pharmacy organization system.
Pharmacovigilance Associate
Rx Crossroads By McKesson
03.2008 - 05.2023
- Oversaw adverse events case reporting and conducted follow-up.
- Authored and managed regular safety update reports.
- Supported inspections, visits and audits as well as CAPAs management.
- Developed new or improved pharmacovigilance procedures.
- Trained staff and updated training documents to meet regulations and standards.
- Reported problems and concerns to management.
- Liaised between quality control and other departments and contractors, providing project updates and consultation.
Reservations Agent
American Airlines
03.1998 - 04.2003
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Resolved various issues and discrepancies for customers.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Education
High School Diploma -
Northwest High School
Justin, TXThe University of Texas At Arlington
Arlington, TXSkills
- Supply Restocking
- Prescription Filling
- Order Verification
- Insurance Billing
- Processing Payments
- HIPAA
- Manual and Automated Medication Dispensing
Timeline
Pharmacy Technician
Advanced Pharmaceutical Consultants
07.2023 - Current
Pharmacovigilance Associate
Rx Crossroads By McKesson
03.2008 - 05.2023
Reservations Agent
American Airlines
03.1998 - 04.2003
High School Diploma -
Northwest High School
The University of Texas At Arlington
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