Vera Smith
Austin,TX
Summary
Certified Pharmacy Technician and experienced customer service professional. Detail oriented and knowledgeable in pharmacy terminology and procedures.
Overview
27
27
years of professional experience
Work History
Pharmacy Technician
Advanced Pharmaceutical Consultants
07.2023 - Current
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Counted and labeled prescriptions with correct item and quantity.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Lead pharmacy technician in behavioral health hospital
- Restocked automated dispensing machines
Pharmacovigilance Associate
Rx Crossroads By McKesson
03.2008 - 05.2023
- Oversaw adverse events case reporting and conducted follow-up.
- Authored and managed regular safety update reports.
- Supported inspections, visits and audits as well as CAPAs management.
- Developed new or improved pharmacovigilance procedures.
- Trained staff and updated training documents to meet regulations and standards.
- Reported problems and concerns to management.
- Liaised between quality control and other departments and contractors, providing project updates and consultation.
Reservations Agent
American Airlines
03.1998 - 04.2003
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Resolved various issues and discrepancies for customers.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Education
High School Diploma -
Northwest High School
Justin07.1995
The University of Texas At Arlington
Skills
- Supply Restocking
- Prescription Filling
- Order Verification
- Insurance Billing
- Processing Payments
- HIPAA
- Manual and Automated Medication Dispensing
- FDA compliance
- Labeling prescriptions
Timeline
Pharmacy Technician
Advanced Pharmaceutical Consultants
07.2023 - Current
Pharmacovigilance Associate
Rx Crossroads By McKesson
03.2008 - 05.2023
Reservations Agent
American Airlines
03.1998 - 04.2003
High School Diploma -
Northwest High School
The University of Texas At Arlington
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