Verenice Ferro
Pittsburg,CA
Summary
Dynamic and results-driven professional with experience as a Shift Leader at High Tech Burrito, excelling in team leadership and customer satisfaction. Bilingual with strong cash handling skills, I foster positive relationships through active listening and empathy, ensuring a welcoming environment. Proven ability to train staff and maintain high hygiene standards.
Overview
8
8
years of professional experience
Work History
Shift Leader
High Tech Burrito
01.2019 - 07.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Assisted customers by answering questions and fulfilling requests.
- Developed strong relationships with repeat customers through friendly service interactions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Cashier
The Habit Burger Grill
08.2016 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Used POS system to enter orders, process payments and issue receipts.
- Restocked and organized the lobby for customers.
Education
High School Diploma -
Ygnacio Valley High School
Concord, CA06-2018
Skills
- Cash handling
- Team leadership
- Hygiene and cleanliness
- Patience and empathy
- Bilingual
- Infant care
- Friendly
- Active listener
- Arts, crafts, and games
- Diaper changes and feedings
Timeline
Shift Leader
High Tech Burrito
01.2019 - 07.2024
Cashier
The Habit Burger Grill
08.2016 - 01.2019
High School Diploma -
Ygnacio Valley High School
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